Gain Federal Credit Union Magnolia Blvd, Burbank, California

Gain Federal Credit Union Reviews

3.6 stars based on 24 reviews

Featured Comments:

• A

  Andrew Mansmann

  5.0

  Lisa (home loans) exemplifies all the make the Gain Federal Credit Union so special and unique: amazing personal attention, banking products that are designed with members interest in mind and all community mindset. We are very grateful for all that Gain has done for our family. Thank you Lisa and Team! :-)

  ---

  Response from the owner

  Hi Andrew, Thanks for the kind review. I'll make sure Lisa and the Team hear about it!

• P

  Peter

  1.0

  This was hands down the worst bank I've ever dealt with. I was trying to get an auto loan and my loan officer Juanita Reyes is terrible at her job. There's virtually zero correspondence and every time I tried to contact her I was treated like a nuisance. The auto loan I was pre approved for had a stipulation that they would install a tracking device in my vehicle that logs every movement and can shut down the car in case of non payment....ARE YOU KIDDING ME? They treat you like a criminal. I went to UME Credit union for my loan and the difference was night and day. UME pre approved me for a higher amount ( Gain only approved me for 10k and expected me to find a 2018 or newer car for that price lol) and UME had no tracking device or year specifications. Gain does not care about you and their employees are simply not good at their jobs. Juanita Reyes especially needs to be removed. It feels adversarial just asking her simple questions. If you're thinking about Gain just go to UME instead.

  ---

  Response from the owner

  Hello Peter. I'm sorry to hear about the difficulty you encountered with your Auto Loan. I will reach out to our Lending Leadership to relay your feedback and see if there is anything we can do to assist. In the meantime, please feel free to call us during business hours at (818) 846-1710 for assistance. Thank you for your feedback.

• S

  Sean Peavy

  1.0

  Been a member of Gain for 12+ years. They have messed up on my electronic checks in the past and no communication was made to me about the issue. Most recently I disputed a charge and Gain sent me letters in the mail with a deadline exactly when I was traveling out of the state. No communication other than a letter was made. They closed the case and charged my card with out any follow up. After explaining my situation they did not assist in anyway nor do they want to help. Very disappointed in their lack of communication and sympathy/understanding of my issue. Will not be using their services from here on out.

  ---

  Response from the owner

  Hi Sean. I'm very sorry to hear about your experience with electronic checks and your payment dispute. I will reach out to our Lending team, and have someone reach out to assist. Thank you for your feedback!

More reviews (21)