Garden Savings Federal Credit Union Littleton Rd, Parsippany, New Jersey

Garden Savings Federal Credit Union Reviews

3.6 stars based on 25 reviews

Featured Comments:

• D

  Diamond Distributors

  5.0

  ATTENTION !!! TO WHOM IT MAY CONCERN ... I ... CHARLES BOROM ... HAVE ALWAYS BEEN VERY FORTUNATE TO HAVE *KEVIN MARQUES ... AS MY GO TO GUY AT *GARDEN SAVINGS ! HE HAS ALWAYS BEEN ... VERY ATTENTIVE ... VERY INFORMATIVE ... AND ... VERY PROFESSIONAL !!! IN EVERY ASPECT OF ALL MY BANKING NEEDS AND TRANSACTIONS ... WITH YOUR BANKING INSTITUTION !!! ON A SCORE FROM ONE TO TEN ... HE'S ALWAYS BEEN A TWELVE ... IN ALL MY BANKING ACTIVITIES WITH *GARDEN SAVINGS ... AND ... EVERYTIME THAT I HAVE CALLED .. HE HAS ALWAYS BEEN THERE TO PICK UP THE PHONE TO HELP RESOLVE MY CURRENT ISSUES !!! THANKING YOU *SIRS ... FOR GIVING MR. KEVIN MARQUES ... THIS VERY IMPORTANT AND DILIGENT ... BANKING POSITION !!! CHARLES BOROM !!!

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  Response from the owner

  Thank you for trusting Garden Savings Federal Credit Union with your banking needs. We appreciate the great review, Diamond!

• T

  Thomas Perez

  1.0

  Stay away!!!!- Refinanced my car with them. Worst service I could have. They have a "glitch" on their system so I can't make payments online. I had numerous calls with them, but they say they can't fix it on the system. I have to go personally everyday to deposit money (through) cash on their savings account to perform payments, and pretty much waste half a day every month. Currently looking at options of just repaying the whole loan just to get rid of them. Wish I just stayed at Toyota Credit rather than listening to rateGenius.

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  Response from the owner

  Hi Thomas! We understand your frustration and apologize that our payment systems not working for you at the moment. Please contact us directly at 973-576-2002 to discuss other payment methods that could benefit you. Once again, we apologize and look forward to hearing from you.

• A

  Angel McKnight

  4.0

  Update: I got a call from the bank with options that will help out during a crisis so I am very about that. Previous Statement Review: The bank is not that bad but during the pandemic, you would have thought that this bank would be a little bit more lenient. I can honestly say I have been struggling with my bills, especially when the school district abruptly at the last minute (seriously) went to online learning December 2021 - January 2021. I couldn't keep track of my bills and tried to slow some down but some still got a way from me with all the extra in home expenses we had to face. I was being charged $32 courtesy pay fees which I had no idea existed. However, I vowed to straighten out my account but the fees kept racking up, even on charges as low as $3.00. You would think if they charge you a courtesy pay fee of $32 that the charge should be more that $32 that they cover. Small charges shouldn't even have a courtesy fee attached to it. Mind you, they charge you as soon as it comes in. Bank of America give you until 11:59pm to fund your account that's in the negative before they charge you a fee. I think I will go back to that bank in about a year. Credit Unions are good but very unforgiving.

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  Response from the owner

  Hi Angel, thank you for your feedback. I'm sorry to hear that we haven't been meeting your expectations during this difficult time. We understand there were a lot of hardships that came with the pandemic. Please feel free to give us a call directly if you have any questions or would like any further clarification on this matter. We always try our best to work with our members whenever difficult situations arise. We now offer Certified Financial Counselors to help people create a path to financial wellness as well.

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