Georgia's Own Credit Union Hwy Conyers, Georgia

Georgia's Own Credit Union Reviews

3.0 stars based on 50 reviews

Featured Comments:

• G

  G Le

  5.0

  I wholeheartedly believe that Jeremy Hensley is the ONLY reason this branch functionally operates. Despite ATM difficulties, Hensley's drive to accommodate accounts separates him from what others would do for you at any other financial institution. His presence is notable to many accounts and there has to be a reason. Jeremy's character and ethic is something to be trusted. From a financial angle, I could only trust Jeremy because of where his heart is and how he wishes well on others. I do not think I would be a member of Georgia's Own unless it was for JEREMY. I've walked into this institution many times and time after time Jeremy is the ONLY one that will greet you with a sincere smile and take care of you. Jeremy should honestly be in the position of the person who is running the branch. I believe that the negative reviews of this location are ONLY due to the incompetence of the branch manager ( the individual who is always in his office and walking around with a smile instead of taking care of accounts. THANK YOU JEREMY, you are the only reason why I am still a member.

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  Response from the owner

  Thanks for the feedback and review.

• R

  Russell Ray

  1.0

  Absolutely the worse customer service if any at all. Once they completely lost a deposit and now my son made his RV payment through the app and low and behold they sent the check to me even though the pay to order is “Georgia’s Own”. I tried to call and as I type this review sitting at Georgia’s Own Credit Union I drove the 35 miles to the bank and now have been here 1.5 hours and been on hold for 2.15 hours. Do you people really think that we as customers reply have hours to be on hold and even spitting in the lobby. You people have always been like this so don’t blame it on employee shortage or Covid !!!! I have 5 accounts with this bank, I believe it’s time to leave for a bank that has “customer service”!!!!

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  Response from the owner

  Russell - sorry to hear this was the experience with you and your son. This location does offer the ability to schedule appointments, which can assist with time management going forward. If we can do anything to further assist, please email us at [email protected]. Thanks!

• J

  Jonathan Nunez

  1.0

  ALWAYS understaffed, front clerks are short and rude. And service wise just to talk to some you have to wait about an hour to 2 hours. I came for a new debit card that only takes not even 10min had to wait FOREVER just to have someone help. Ridiculous. The waiting lobby is a joke too no where to stand or sit.

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  Response from the owner

  Unfortunately, as with many businesses, staffing is more difficult right now and we are experiencing longer wait times across the board. However, that is no excuse for any poor service you received and we'd love a chance to make it right. If you'd like please send us an email at [email protected] with more info on how we can assist. Thanks!

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