Georgia United Credit Union Gaines School Rd, Athens, Georgia

Georgia United Credit Union Reviews

3.4 stars based on 13 reviews

Featured Comments:

• M

  Madison Norton

  5.0

  Absolutely love this bank! Teresa is absolutely fantastic. She always remembers my name, and it makes me feel so special! 100% would recommend to anyone looking for a new bank!

• n

  nspanic

  1.0

  They place holds on everything over 1000$ and one of their tellers inside might be the biggest capital B under the sun. I would NEVER recommend anyone to come to this credit union. Their technology is current if today was 1997, terrible app, terrible online user interface, terrible bank.

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  Response from the owner

  Hello, we apologize that our service delivery did not quite meeting your needs or expectations. We can look into why your account may be caught in an automated hold process as that is not common. Please share your contact info to the [email protected] email. We'll also like to understand more details that can be used for coaching. We are consistently evaluating our service platforms, so we'll be happy to hear your detailed feedback. Thank you for being a Georgia United Credit Union member.

• J

  Jeff Evans

  1.0

  UPDATE! almost have everything setup to transfer to another bank but needed to come back and adjust to 1 star after submitting a bonus payroll check complete with company logo for deposit, had it accepted and then rejected a day later with an email that went to my junk mailbox in Gmail. I work for a local well known and respected large company that actually provides services to GUCU! They actually used to be good - BUT after years of putting up with customer service that cannot do anything to actually help you, branches that are almost non existent, ATM's that charge exorbitant fees, car loan criteria that reflect the car market is 2010 and now a "new" system that evidently doesn't even have the features the "old" one had I am finally done with GUCU. Absolutely ridiculous. There are WAY too many superior credit unions out there to deal with this archaic setup that calls itself a bank.. Do your self a favor and go somewhere else..

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  Response from the owner

  Hello Jeff, We are sorry to hear that your satisfaction with has diminished. We are consistently reviewing member feedback to enhance our member experience with the right staff at our branches and member care center, hundreds of surcharge-free ATMs in our partner networks (can be found in our Locations page), and further improving our systems. We hope we are able to continue to serve you as we go through this journey.

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