Gesa Credit Union Southcenter Blvd, Tukwila, Washington

Gesa Credit Union Reviews

3.6 stars based on 34 reviews

Featured Comments:

• T

  Tyler Nixon

  4.0

  I have been an account holder with Gesa (previously Inspirus, previously WSECU) for about ten years and I recently applied for a car loan and a credit card through Gesa and I will say this. Their credit department, be it a credit card or a car loan, are fantastic. Worked with me over the phone to get a loan secured within 24 hours. Super impressed with that specific process. Now... their mobile app and general online banking system leave something to be desired in my opinion. I also bank with BECU, Wells Fargo and T-Mobile Money, and as far as ease of use of the banking apps and online systems, Gesa ranks at the bottom. I personally keep most of my money in other accounts for daily use because I feel more confident in those apps ability to get my money where I need it and when. But Gesa does have the best interest rate in WA (at least for me) and as stated before I loved working with their loans department. Solid 4 out of 5 stars.

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  Response from the owner

  Thank you, Tyler! We appreciate you taking the time to leave us a review! Have a great day!

• S

  Smiley World

  1.0

  Cant make payments from app unless you add another bank acct…. They charge you to make a payment over the phone…..website payments only allow the exact amount of the loan…..you have to go in to make a higher payment…..customer service is a joke and they’re extremely unprepared for customer questions and concerns🤷🏾‍♂️🤷🏾‍♂️

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  Response from the owner

  Hi Smiley, we are sorry to hear about your experience. Will you please e-mail your contact information to [email protected]? We would like to connect you with an expert and ensure you've found a solution that works well for you. Thank you for bringing this to our attention. Sincerely, Gesa Credit Union

• v

  vic ulloa

  1.0

  I called in and asked A question about wire transfers, no charge one day the next day its $20. Horrible customer service and since GESA took over we have had a few accounting mistakes.

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  Response from the owner

  Hi, Vic. We are sorry to hear about your experience. We have shared your feedback with the branch manager and they would like the opportunity to discuss this with you further. If you'd like to be contacted, please send us an e-mail to [email protected] with your contact information and we'll follow up. Thank you for bringing this to our attention.

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