Gesa Credit Union Penny Ln, Walla Walla, Washington

Gesa Credit Union Reviews

4.0 stars based on 28 reviews

Featured Comments:

• L

  Laqueesha Fairley

  5.0

  Alicia was so helpful and kind I would recommend her to everyone 🙂

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  Response from the owner

  Hi, Laqueesha! Thank you for taking the time to leave us a review about your experience, we really appreciate it! Enjoy your day! Thanks, Gesa Credit Union

• A

  Abigail Cardenas

  1.0

  I personally went down to Gesa credit union office to pay a bill for my boyfriends loan. The front desk lady wouldn’t let me pay the bill unless I had the account number. I didn’t have the account number but I let her know that my boyfriend came last time and gave his SSN. I told her that I can give her his name and social security number but she still wouldn’t let me pay the bill. I called my boyfriend in front of her and she still wouldn’t let me pay the bill. I was so confused that I ended up calling another Gesa credit union in Walla Walla and asked them if she was just giving me a hard time or wouldn’t they be able to process the payment if I gave them my boyfriends name and Social Security number. He said yes that would be no problem at all and he is really confused and apologized for my treatment at one of the branches. Unfortunately I didn’t catch her name but she appeared about 40 years of age with curly blonde hair and Caucasian. My treatment was humiliating and frankly when I was waiting in line I could tell she was racist but I calmed my nerves and gave her the benefit of doubt but since confirming with other branches that this lady was giving me a hard time. I’m disappointed there is still racism and mistreatment because of the color of my skin. I am Hispanic. Born and raised American Citizen with a Caucasian boyfriend. This treatment- no one deserves. This was disgusting and Gesa Credit Union needs to be careful who they hire.

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  Response from the owner

  Hi, Abigail. We are sorry to hear about your experience. We have shared your feedback with the branch manager and they would like the opportunity to discuss this with you further. If you'd like to be contacted, please send us an e-mail to [email protected] with your contact information and we'll follow up. Thank you for bringing this to our attention. Sincerely, Gesa Credit Union

• C

  Chuck M.

  2.0

  service was so slow. I was the only person waiting for a clerk and still was left to wait for at least 10 minutes. there was two clerks and neither had a customer at the window.

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  Response from the owner

  Hi, Chuck. We are sorry to hear about your experience. We have shared your feedback with the branch manager and they would like the opportunity to discuss this with you further. If you'd like to be contacted, please send us an e-mail to [email protected] with your contact information and we'll follow up. Thank you for bringing this to our attention. Sincerely, Gesa Credit Union

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