GM Financial E Sky Harbor Cir, Phoenix, Arizona

GM Financial Reviews

1.0 stars based on 11 reviews

Featured Comments:

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  Melanie Petak

  1.0

  I cannot find a human being to get my account number to make my payment over the Internet we're the Internet I need somebody that talks to a human to human I think this is ridiculous that we have to talk to a computer and they do not answer your questions right. If I don't get a human being to answer my questions I don't know what the next step would be

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  Omar Cervantes

  1.0

  Unethical business practices implemented on customers I was never 30 days late on any of my accounts in my credit report. Sept. Of 2022 My vehicle was a total loss. I kept GM financial informed of the situation. Provided all documentation that was needed. Before my payment was due my insurance company cut a check directly to the lien holder which was GM Financial. over 50,000 dollars left a remainder of around 5000.00 luckily I had gap insurance. Well after going back and forth with gap and canceling service contracts and so. The Gap made the payment and account was paid in full. GM told my credit report that I was 90days late cause I was not making payments. But account is paid in full. WTH I told GM you received over 50,000 dollars from my insurance company for payment. That should have me in good standing for about 4 years. GM said nope we didn’t receive payment from you directly so we can say that you violated the contract agreement we had. You still need to make payments even if you pay extra. We need payment from you direct. I was like WTH. Never I have had a issue like this arise with any creditor. They receive payment but they won’t acknowledge you paid extra therefore BEWARE from this company. Manipulating the verbiage of the contracts to get more from you. They rather ruin your credit. Also note they never even bother to call me till I started complaining about them never reaching out to let me know I was defaulting on my account. I’ll never do business with GM Financial bunch of crooks.

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  manny

  1.0

  Beware of this company. they overcharge on late fees, and won't respond to your inquires. My wife contacted GM Financial and talked to Jeidy from customer service. She was supposed to call her the day after to explain why I was being charged double for my late fees and I am still waiting. Every month that I paid late I included the late fee as I was asked, and now I'm presented with a bill for $315.00 for late fees. What a Rip Off !!!

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