Golden 1 Credit Union Pierce Ave Suite B San Jose, California

Golden 1 Credit Union Reviews

3.0 stars based on 22 reviews

Featured Comments:

• B

  Butler Crow

  4.0

  The new Pierce Avenue location is FAR better with a great staff. I highly recommend it. I just wish there were more San Jose locations.

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  Response from the owner

  Hello Butler, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

• M

  Mike Shuck

  1.0

  My father in law has an account. He passed several months ago. My wife has been trying to close the account since. Visit in office, contact on the phone. Letters from her attorney. Nobody at Golden One is able to cash out and close the account. My wife is sole signer of the Trust. And executor-of the estate. Power of Attorney. My wife has supplied all and every document they asked for. FIVE MONTHS and Golden One will not complete this. Just amazing. Maybe our lawyer needs to get involved and then sue Golden One for our legal fees. Update, been another week. Golden One still has not closed the account and issued check for balance. Just F**king amazing!

• H

  H0NEYM!LK Zeplynn

  1.0

  Worse Bank EVER always coming up with NEW random charges. Won’t let me into my own account and the rude staff this place is a joke and total trash! Charge for me to pull money out of my savings and charged me for a money order when I’m already a member. The lady was rude! I’m closing my account asap. I would have today but the lady refused to help with my account information after I’ve been in here several times. Let’s not forget they are never open when they say as well. I hate this bank location and the staff this isn’t the first time they’ve been rude.

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  Response from the owner

  Hello, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

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