Golden 1 Credit Union N Figarden Dr, Fresno, California

Golden 1 Credit Union Reviews

4.3 stars based on 14 reviews

Featured Comments:

• M

  Mary Felipe

  5.0

  Golden one provides very Great Customer service

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  Response from the owner

  Hi Mary, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

• E

  Emilio Reyes

  1.0

  I’m not one to ever take the time to sit down and write a review but after my horrible experience at this branch I couldn’t just let it go with out expressing my experience. The teller by the name of KAREN, no pun intended her name was actually Karen. Karen was extremely rude and was talking to me as if i was trying to commit fraud and talking down to me as if I didn’t have a cent to my name. I was depositing a personal check that I wrote from my own account, into a friends account who banks at golden one. I had a card with my friends name and account number for her reference so she knew what account to deposit the check into. I’m not a member with this bank and have done this in the past for family members and friends who bank here and have never had an issue with other tellers at this bank until today. She asked for my ID and was looking back and forth at my ID as if it wasn’t me. I haven’t gained weight or changed drastically since my ID was taken so this was extremely uncomfortable and off putting. She then takes my ID and my check and makes the deposit and after the transaction was finished she through my receipt at me and then followed to toss my ID back at me as well. I’m a local business owner myself and customer service is something I take very seriously so this experience was extremely frustrating and I will be sure the next time I’m at this bank I will not be dealing with Karen. Sorry I’m not white Karen, and that I don’t fit your narrative of what a person with money should look like. I’ll be sure to remember this experience when anyone asks me for references (which I do get) when it comes to banking and where they should bank.

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  Response from the owner

  Hello Emilio, thank you for your feedback. This is a hard message to hear as we never want to lose a member. We'd like to look into this for you. Please email us your contact information to [email protected]

• D

  Dee Santana

  5.0

  Nidia one of the branch managers is awesome and very helpful to all her members

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  Response from the owner

  Hi, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

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