Goldenwest Credit Union E Main St, Lehi, Utah

Goldenwest Credit Union Reviews

4.5 stars based on 18 reviews

Featured Comments:

• C

  Christopher Lowe

  5.0

  This Lehi branch crew are superheroes in my book. I had a very complicated issue and they calmly helped me out, assuring me over and over again that they are happy to help. They even got on the phone with the people I was endeavoring to make payment to. In the end, everything was taken care of In a friendly and professional way. The next time I saw them, they remembered who I was and what the situation was and asked me how things were going. That is above and beyond.

• D

  David Taylor

  1.0

  I do not bank with Goldenwest, but I purchased a vehicle that had a lien held on it by Goldenwest. They advised the Individual we purchased from to not pay off their vehicle. This turned out to be extremely poor advice. Goldenwest has had our cashiers check CASHED for thirty three days at this point, yet nether us, nor the seller have received a title. Dealing with Goldenwest has been frustrating. I advise anyone who doesn't bank with them, or whom is doing business with someone who does bank with them, to be extremely cautious. Update: We finally got this process done after hours of phone calls today. During this process we have attempted to reach out to Goldenwest multiple times, only to be told that all information was confidential. This included speaking with managers, and we were refused when we asked to speak with the title department. We were told that only the previous owner could obtain any information about what was going on with our vehicle and title status. When Goldenwest received our check, they also received paperwork signed by the seller that all documents were to be sent to us. After we spoke again with the seller today, they finally reached out to Goldenwest, and Goldenwest told them that no physical title would be sent. We made more phone calls trying to figure out what was going on. We talked to the DMV, who said that what was holding up this whole process was the lien release from Goldenwest. The weeks and hours of phone calls came down to a simple piece of paper endorsed by their title department that needed to be taken to the DMV. There was no communication about this from Goldenwest. We were expecting a title, and got a paper saying the lien had been released. There was no other information whatsoever. We still do not understand how being told that we need to take this paper to the DMV was confidential information, and why no one from Goldenwest could explain why, or even the process. We were told that the sellers or us would be receiving a physical copy of the title, yet that was not the case. Hopefully Goldenwest can take this information and realize that something needs to change. The weeks and weeks of stress we went through could have been avoided with a simple letter included with the statement of release stating what the next step in the process was. Again, there was absolutely no confidential information involved, so for us to be turned away time and time again, including by managers who are supposed to be able to help with these sorts of issues, is ridiculous.

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  Response from the owner

  Hi David, We are sorry you've had a negative experience with us. Thank you for bringing this to our attention, we will pass it on to the management team at our Lehi branch. If you would like us to contact you to get the issue resolved please send us your contact information and we would be happy to help figure out what is happening with the title.

• M

  MJ Brewer

  1.0

  A charge processed I was forgetful of, so I needed to make a $5 deposit. The Goldenwest ATMs do not accept deposits most times, so I traveled 30 minutes to Maceys to deposit funds before overdraft fees had a chance to accrue. Unfortunately, I was 1/2 hour early. I didn’t want to go home just to turn around and come back, so I waited. About 15 minutes later, this teller walked past and opened the bank. Several others followed. I asked if they were open yet. The blond quickly snapped, “No. We don’t open until 9:00. You need to wait.” I quietly moved across the aisle from the bank and pulled out my phone to respond to a text. A few minutes later, I noticed a man standing in front of the tellers. The blond plastered her warm and friendly smile on and motioned him over 5 minutes early. Looking past him, her eyes caught mine and her smile faltered before returning. She continued on, helping the handsome man. Because I had been waiting so long, patiently, and was dismissed so easily to have been immediately replaced by another—I will absolutely drive an hour to get to another Goldenwest next time. It’s really a shame. The vast majority of my descriptions are overwhelmingly positive. Once in a while, an exception stands out… And here she is—a flirty, immature teller.

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  Response from the owner

  MJ, we apologize for the lack of service you received and understand your frustration. We appreciate you bringing this to our attention and will definitely review this with our branch management.

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