Goodeed Electronics Main St, Nashua, New Hampshire

Goodeed Electronics Reviews

4.4 stars based on 155 reviews

Featured Comments:

• T

  Tyler Patrick

  5.0

  Bernardo helped me out and got my phone up and running in no time

• Z

  Zachary Sanford

  1.0

  Rude and unfriendly. I went in there and asked if they bought used computer parts and they just about laughed me out of the store. Ummm, maybe don't advertise as a used electronics store and it's fine not to accept products but don't be rude to customers. Complete joke. Go to Showtime in Hudson.

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  Response from the owner

  Hi Zachary. We take these kinds of reviews extremely seriously, to the point where we'll rollback our security footage with audio and actually watch the interactions. In the past 2 weeks, we've had 2 customers come in to sell used computer parts. Our resident PC expert Bernard was working on both days. One customer brought in an old graphics card and another customer brought in older used hard drives. I'm guessing you're one of these 2 customers in question. Before dealing with your specific interaction, let me apologize for any confusion over what types of electronics we deal with. We advertise ourselves as a used electronics store because we are, in fact, a used electronics store. Being a used electronics store doesn't mean we deal with every single piece of used electronics. If you had called beforehand and asked us or checked our website, we would have clearly explained why we don't buy certain electronics. When it comes to internal PC parts, testing them is the biggest hassle for us. Our margins are already razor thin and the time and equipment required to test an older GPU or older HDDs is just not worth the time, especially with all the new tech available to us now. We will certainly work on how that is communicated in the future. Regarding your specific interaction, I apologize if you felt like you were "laughed out of the store" or felt like you were disrespected. We've been doing business in Nashua for over 30 years in the same plaza. We take our customer service extremely seriously. We certainly don't belittle anyone or ridicule them for their lack of knowledge on how our business works. We deal with a lot of customers and are pretty matter-of-fact on items we aren't interested in or items we'll accept. Your interaction was pretty short. If you had asked us who would be interested in your item(s), we would have given you the name of Showtime (they deal specifically with PC products) or other businesses that may buy your used products. We would even offer to recycle them for you for free if you were just looking to get rid of them. We can see you're a pretty prolific reviewer. We respect the opinion of local guides as a great source of feedback for other customers. You should know that we are the definition of a small business- we're a mom and pop shop with 10 employees spread out between 2 locations. We don't claim to be perfect but we certainly depend on reviews to accurately portray what we do as a business. We can't force you to change your review, we can only hope you'll reconsider your interaction as an instance of miscommunication and give us another chance to fully explain our business model. Really appreciate your time and if you happen to come in again, ask for Arya and I'll take care of you. All the best and thanks for doing your Goodeed

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  Carmen Varkas

  1.0

  I experienced attempts at humiliation and a variety of microagrssions. I was low-balled, and cheated. I believe they reacted from my dark skin, my black features. If you want to experience racist attitudes, go to this place otherwise make the trip to the Lowell store because the white men in there are not your pals if you're dark skinned. Unfortunately, a lot of people in Nashua are this way but usually it's not so proudly worn.

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