Great Basin Federal Credit Union S Virginia St, Reno, Nevada

Great Basin Federal Credit Union Reviews

3.9 stars based on 39 reviews

Featured Comments:

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  Fabearlene Gorzell

  5.0

  This is the best credit union ever, with amazing employees. Whenever i call, they are super friendly. It's like having a friend in banking. The worst credit union is United Federal I used to have a savings account there. However, I was greatly annoyed by the $7.00 inactivity fee. How can anyone SAVE money if you are taking away $7.00? I called on 03/31/20 to object to the fee and I asked to have it reversed. I spoke to Kelly. Kelly seemed not to be in a good mood. She was a little testy. She did reverse the fee (2x) which was what I wanted. But then she informed me that I would not be able to have the fee reversed in the future. How silly is this? Save your money with us and watch it disappear! On 4/1/20 we went to our local branch and closed the account. Then we drove to Great Basin Credit Union and deposited it there.

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  Response from the owner

  Fabearlene! Thank you so much for the review! We could not be more thrilled to be your "friend in banking". We are here for you and we appreciate your membership!

• M

  Mark Jackson

  1.0

  It was inconvenient for me to pay for items with my credit card, that was supposedly activated 3 weeks ago. I’m currently overseas and my partner has a credit card that works. What’s worse is the on line teller indicated to me that the card was “good to go” today, after a lengthy snotty response from the teller. Right now I’m extremely disappointed in GBCU and would not recommend this bank to anyone.

• C

  Capt. Ragealot

  1.0

  A long time ago Great basin used to be a fantastic institution. Sadly in the last 3 to 4 years place is gone so far downhill it's below sea level. The employees are unhelpful and generally seem to be too busy to even speak with you. It's disappointing to say the least.

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