Great Basin Federal Credit Union S Mccarran Blvd, Reno, Nevada

Great Basin Federal Credit Union Reviews

4.0 stars based on 14 reviews

Featured Comments:

• M

  MustardGamer21

  5.0

  Great rates, great people, great place. Though I do prefer greater nevada.

• S

  Suzanne Lewis

  2.0

  I have had a good experience banking here. Everyone who works here is delightful and so helpful. However, I was charged a foreign transaction fee of $75 after buying airline tickets. The price was shown on the website in dollars. There was no way I could have known about the fee. They called me twice and put too holds on because of the high amount, but the people who called did not tell me about the fee. So even though there is no way to tell if something is a foreign transaction, it is possible to be charged a fee.

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  Response from the owner

  Hello Suzanne. Thanks for taking the time to share your feedback. We do value your membership so much and are pleased you've had good banking experiences with our service representatives. I'm really sorry to hear of the frustrating experience with unexpected fees. Foreign transactions, especially with online purchases are very tricky and we are sorry we could not help prevent it for you with the airline and I'm also sorry to hear that the airline did not disclose it clearly it seems. If you do purchase from foreign merchants often, I found this article very helpful: https://wallethub.com/answers/cc/foreign-transaction-fee-online-purchase-2140666974/ Thank you for your continued membership, Suzanne. If you wish to speak further with a manager, please call us at 775-333-4228.

• M

  Micahlash

  1.0

  I've been with Great Basin for about 8 years now. Always paid my car and loan payments on time and never had any issues. Since Covid I've been struggling to say the least and ONE late payment was all it took for Great Basin to become the most scandalous people I've ever had the misfortune of meeting. ONE late payment for my car in 8 years and they have since charged me over $1000 in made up fees and now my entire paycheck, over $900 and are now ignoring my calls and putting me on hold if I call them. I would think being with them for so long and never asking for anything would make them willing to work with me but no, they instead decide to make a rough situation even worse by literally stealing every penny I had to my name. They don't even bother pretending they're not, they just steal everything right in front of you and then laugh, knowing there's nothing you can do about it.

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  Response from the owner

  Hello Micahlash. We'd love the opportunity to discuss with you further. Your cell phone mailbox is full, but we were able to leave a message on your home phone. We also sent a message via secure email. Please give us a call at 775-333-4228 or reply back via secure message at your earliest convenience. Thank you.

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