Great Lakes Home Mortgage W Winchester Rd, Libertyville, Illinois

Great Lakes Home Mortgage Reviews

5.0 stars based on 67 reviews

Featured Comments:

• L

  Laurel Brannan

  5.0

  Charles and his team have helped us through two purchases and we will definitely use them in the future! So easy to work with and I definitely feel like he's helping us get the best mortgage for our needs.

• S

  Sara Javier

  5.0

  Charles Mathison is absolutely amazing. I would recommend him every day of the week. He genuinely cares about his clients and their families and tries his hardest to work through any challenge that may come up. He is very kind and trustworthy. Definitely give him a call if you’re shopping for a loan!

  ---

  Response from the owner

  Hi Sara! Wow, thank you so much for your kind words! I am flattered :). I can honestly say the exact same for you and how you treat your clients. It's sad, but in this day and age with so many lenders switching away from personal service and into online and app services instead, genuine care and empathy for homebuyer's have unfortunately become a lost art. That will never be the case with us. Our utmost priority has always been (and will always be) to give our clients a personal experience that will leave them feeling completely comfortable and delighted throughout every step of the home-buying and mortgage process. Buying a home is likely going to be the largest investment that someone will ever make in their lifetime, so it's imperative that they work with a realtor and loan officer who will "hold their hand" and be available and responsive throughout every step of the process. Please don't hesitate to contact me if I can ever be of assistance to you, our clients, or anyone you know in the future. Take care, and keep in touch! Sincerely, Charles Mathison

• M

  Martin Connolly

  5.0

  Wanting to move to MI we needed a lender that was licensed there, and Great Lakes Home Mortgage was the answer with an office here, but able to do business there as well. That was part one. Part two was the transaction went smoothly from start to finish. Charles Mathison and his team were a delight to work with and they kept us on track with every detail from start to finish. We look forward to doing business with them again in the future.

  ---

  Response from the owner

  Hi Marty! Thank you so much for taking time out of your day to leave us this thoughtful review! Your business and your kind words are greatly appreciated. It is the primary aim of my team and I to "delight" each and every one of our valued clients, and to earn their future business and referrals. I'm happy to hear we succeeded with you on your home purchase transaction :). Please don't hesitate to contact us if we can be of any further assistance to you or anyone you know in the future. Take care, and enjoy your new home! Sincerely, Charles Mathison

More reviews (64)