Great Western Bank S Dewey St, North Platte, Nebraska

Great Western Bank Reviews

2.8 stars based on 14 reviews

Featured Comments:

• J

  Jennifer Shipp

  5.0

  Everyone I have ever come in contact with is so helpful. My account has been hacked twice and they got it taken care of and got my money back. Very professional but with a family atmosphere

• T

  Trysten Smith

  1.0

  First interstate ruined this place, horrible customer service, it's dumb that I have to spend two plus hours on hold for no one to respond... then call again to wait another hour just to order a new card.. ridiculous

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  Response from the owner

  Hi Trysten, We sincerely apologize for the inconvenience and frustration our high call volumes have caused you. We truly appreciate your business. Please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• W

  Wendi Stover

  2.0

  Evidently, First Interstate ate my bank. We banked at Great Western Bank for years. It was sold to First Interstate and here we are...a week or so into service. ..and there are already issues. I received a text last night about a suspicious transaction. That's cool. I appreciate that text. I text back it was not my purchase and receive a message back to call an 800 number IMMEDIATELY because a hold may have been placed on my account. I called IMMEDIATELY last night...no answer. Ok, I'll call in the morning, no worries. I called today...no answer and their IS a hold on my card. What kind of bank doesn't have customer service for emergencies??? I went to call the bank directly and they aren't open on Saturday? Come on! I wouldn't be so upset if we had received some kind of notification of how the bank operated and if it would've sent me a number that actually went to a person for emergencies. I will be speaking to my husband about changing banks if this lack of service continues. I rated 2 stars because of the suspicious action text.

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  Response from the owner

  Hi Wendi, We sincerely apologize for the inconvenience this has caused you and appreciate your patience. Before you leave, please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

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