Great Western Bank L St, Omaha, Nebraska

Great Western Bank Reviews

3.1 stars based on 21 reviews

Featured Comments:

• K

  Karen Ramos

  5.0

  I was with GWB for 8 years (I loved it) don’t have any complaints there but now with the transition to First Interstate Bank its making it hard to get to the bank since they changed their hours drastically! No saturdays anymore and M-F it’s only 9 am to 5:30pm which is the hours that I work, I enjoyed being able to come to GWB either Saturday morning or on my way to work before 9am. Might have to change banks even though I don’t want too.😭 Please do 8am-5:30pm M-F at least!

• M

  Michael Hansen

  1.0

  I have been banking with Great Western for 7 years and it was great! Ever since the transition from Great Western to Interstate, I have had more problems than I ever had. Saturdays are not offered which makes it inconvenient, I was charged a fee for something that wasn’t explained prior, and the electronic bill takes two weeks to be processed and then a check is written instead of being an electronic payment which caused my bills to be paid late and now I have late fees. Recently money was taken from my account for three bills I paid three weeks ago which put me negative in my account. It has been nothing but a bad experience with a smile. I will be finding a different bank

• Q

  Quincy Robinson

  1.0

  I have a saving account that I used to put money aside for projects, so the balance fluctuates, but it has never gone below $100. A couple of months ago, I noticed there was a $5.00 service charge on my statement. I called First Interstate to find out the reason for the fee. I spoke to someone in customer service and explained my concern. She stated that the reason for the charge was that my account had dropped below $200. I explained to her that Great Western didn’t have this policy and this is the first time I’ve heard about it and for that reason, my $5.00 should be refunded. Moving forward, I understand that this policy exist, but it’s unfair to penalize people for not knowing about the new policy. Anyhow, I never got my money refunded and they charge my another $5.00 on this months statement. I called First Interstate again, because I moved money over to that same account immediately after the initial call to them, making the balance $400. However, I was told that at the very beginning of the statement period, the account was under $200, so basically, by the time I made the initial call it was already to late. I informed the young lady about my previous call about the initial incident, but she said that I had to call another person for a refund, but who has time for the run around. If you took time to read this, I think the message is clear. Chose a different bank.

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