Greater Iowa Credit Union Lincoln Way, Ames, Iowa

Greater Iowa Credit Union Reviews

4.0 stars based on 30 reviews

Featured Comments:

• D

  Don Alexander

  5.0

  I have been a member of the Greater Iowa Credit Union for more than 30 years. I have had share accounts, share draft accounts, car and truck loans, and a mortgage loan. I have never had any issues with any financial transactions. All the staff I have dealt with over the years have been extremely helpful, friendly and courteous. I don't know why anyone would go anywhere else.

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  Response from the owner

  Thank you for sharing your experience, Don. 30 years is a long time and we're so fortunate to have been able to work alongside you over the years.

• K

  Kelsey Viers

  1.0

  I use greater iowa in Indianola because that's more convenient. Their debit card machine was down so I drove to 22nd street. The second I said debit card she was already shaking her head no before I finished talking. She told me the machine was jammed and manager wouldn't be back for 1.5 hours. She asked Waukee location they said theirs was down too. I had to drive to 30th street. I walk in here there are 3 tellers doing nothing behind the counter the Teller said if you want to have a seat one of the ladies in the office can help you.one lady is with a customer and the other sees me and hides her head behind the computer and still hasn't helped me. The 3 tellers behind the counter haven't offered to assist me at all.neither have the two in the office. The customer just walked out and she still hasn't acknowledged me. Worst customer service ever. Any Teller in Indianola is able to help me. I'll never come back here again. Ride. How do these people even have a job still.

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  Response from the owner

  I'm so sorry that happened to you, Kelsey. The isn't the type of experience we ever want our members to have. If you would be willing to send your contact information to us at [email protected], I would love to pass your experience along to see what we can do to make it right.

• M

  Melanie Holtan

  5.0

  I've banked at Greater Iowa Credit Union's Lincoln Way Ames branch for years, and appreciate the friendly staff and great customer service. GICU offers great interest rates on the Greater checking, as well as for consumer loans. I highly commend and appreciate Branch Manager, Miranda's, assistance in quickly resolving a recent issue that came about; issues are rare at GICU, but the care and her quick response to resolve was much appreciated.

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