GTE Financial Credit Union Gunn Hwy, Tampa, Florida

GTE Financial Credit Union Reviews

4.2 stars based on 97 reviews

Featured Comments:

• C

  Chris Davis

  5.0

  Other than Dylan not being a Yankees fan, his knowledge and service provided for creating a business account was both thorough and informative! I walked out with decisively more knowledge and understanding of how this process will become a great asset! Five Star Service!

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  Response from the owner

  Chris, its' always a pleasure to see you at GTE Financial!

• R

  Rich Arone Jiu-Jitsu

  1.0

  This is going to be the worst financial institution on the planet, I don’t understand are these people robots just very uncomfortable I hate this bank

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  Response from the owner

  Rich, thank you for this feedback, it sounds like you are very frustrated. We promise, we are not robots! Please email [email protected] with the description of what happened so that we can get to the bottom of your issue.

• F

  Frankie Leyva

  1.0

  If you have to call these people it’s a nightmare. Transfer after transfer and then they tell me the department that can help isn’t in until next week!! I was charged an NSF fee because an autopay draft was taken from a savings account without funds to cover the amount. The kicker is I never gave the auto draft folks the savings account number, they only have my checking account. When I called to tell the bank they made a mistake and they need to correct it all they could focus on was telling me how they couldn’t refund the nsf fee. I told them well since I’m sure it’s your error you will be removing it. The person hung up on me. I called again albeit a little angrier. I was on hold 30 minutes and had to breakdown the scenario again was told I would not have the fee removed and they couldn’t check on it until Monday when the ACH team came back. I try to be hyper empathetic, especially now during these COVID times and I’m not the type to ask for a manager or get upset at customer service, I worked in CS for 15 years so I get it, BUT this service or lack of really got under my skin. this credit union is going down the drain. I’m looking for alternatives, if you’re considering this institution be sure to read through the reviews.

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  Response from the owner

  Thank your feedback, Frankie. We are sorry to hear that you had a negative experience recently with GTE Financial. We truly listen to our members and would like chance to make it right. Please email [email protected] so that we help.

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