GuardHill Financial Corp: Leading Mortgage Provider E 45th St, New York, New York

GuardHill Financial Corp: Leading Mortgage Provider Reviews

4.9 stars based on 176 reviews

Featured Comments:

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  Ian Stuart

  5.0

  UPDATE 07/21/2022 : Natasha and D'laine have just successfully helped me and my partner close on our 4th loan. Natasha is remarkably clear, and quick to respond and D'laine, has all the traits you want in a loan officer: calm, clear, and accessible around the clock for deadlines and time sensitive moments. The mortgage process in NYC is ridiculously difficult in many cases, especially if you have multiple sources of income (we are professional working artists) so having a lending team that understands the nuances will make or break a deal in my opinion. Prior review (two years ago) D'laine at Guardhill has been our loan officer on THREE Properties. As far as lending is concerned, buying a home can be an extremely daunting task. Having direct communication with a your lending team should be paramount when shopping for loans. I cannot thank D'laine enough for her professionalism, her kindness, and her support through each and every step and transaction we have completed through Guardhill Financial. I will never work with anyone else!

• E

  Ed Hicks

  5.0

  Natasha Alarcon (Jr. Underwriter) was very thorough and answered my questions without delay. She was great to work with and I enjoyed the purchasing experience with her assistance.

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  Murat Sankaya

  1.0

  My experience with them started well but ended awfully. I was referred to Maryla Ciechanowicz by a friend. We started talking around July 2021, to get a mortgage for a condo we were looking forward to purchasing. Since we are foreign buyers, Maryla introduced us to a local bank called Interaudi Bank. We were set to close at the end of November. A week before the closing Marlya asked us for her brokerage fee. We paid her brokerage fee before the closing. Later we learned that brokerage fees are normally collected at the closing but it was too late. On the closing day when I went to my lawyer’s office to sign the closing, we found out that the rate was 43 basis points higher than what we initially agreed on. It turned out that there was a certain date, which the terms of our initial agreement were valid until. Deadline had expired three weeks before the closing. Maryla collected her brokerage fee without informing us of this expiration issue. We ended up canceling the closing. After the cancellation of the closing, we requested her to refund a portion of her brokerage fee. She told us to communicate with Gino Paone, who is the VP of sales. Here is the part of our experience that frustrated us the most. At our first call with Gino, he mentioned to us that the term for the early payment was addressed in our initial agreement with them and they had a copy of our signed agreement. We kindly requested him to send us this agreement, because we had no such agreement on our records. Gino did not submit a copy of the agreement he claimed we had signed. They kept mentioning that they were reallocating their office, and they only had a physical file for our agreement. By the way, if you are someone that likes to work digitally, you should reconsider working with them. Approximately after our two months of efforts to communicate with them, Gino became unreachable. I reached out to Maryla, she told me the same story of not being able to find a copy of our agreement due to office reallocation. She gave some personal excuses and kept saying that Gino was looking for the signed agreement, and he would give us a call. It has been five months since we first contacted them for the partial refund, and Gino never called back… We ended up paying a very large brokerage fee for a mortgage we never obtained.

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