Guardian Credit Union Gilmer Ave, Tallassee, Alabama

Guardian Credit Union Reviews

3.8 stars based on 11 reviews

Featured Comments:

• c

  claude travis

  5.0

  Friendly and cheerful personalities. Makes every financial experience easy, understandable, and worthwhile. The teamwork is INCREDIBLE and AMAZING. Makes your life a lot easier. It's truly "WHERE YOU BELONG." BIG THANKS to Tallassee branch: Amanda, Jennie, Whitney, Amber, Tammy and Mrs. Leona

• D

  Dalton Maddox

  1.0

  Good luck getting anyone on the phone, this place is a joke for a loan. not even the tellers will pick up the phone and the only phone number they give you is the answering service. which is useless. they don't like communicating at all. through phone call, email, text etc. terrible customer service

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  Response from the owner

  Thank you for reaching out about your experience with our team, Dalton. We apologize that it has not been up to Guardian standards and would like to be able to remedy this. Please feel free to reach out to us at 334-244-9999 or visit your local branch to speak with one of our loan officers or another team member about your account. Thank you, and have a great day.

• W

  Wes Harrell

  1.0

  Whatever you do, do not do business with Guardian Credit Union. I got my car loan through them and after sending in a check with my last coupon I called to be sure everything was paid in full. They didn’t call back for a month (During which time we tried calling several times.) and then they reported a missed payment on my credit. It impacted my mortgage rate and my next car loan. I received an apology letter and a promise that they would fix it, which they never did. Guardian has been negligent and incompetent business in my dealings with them. I see their responses to negative reviews and see right through it. Talk is cheap with them. Take your business else where.

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  Response from the owner

  Thank you for reaching out, Wes. We would like to apologize for your experience not being up to Guardian standards, and would like to speak with you further about this situation. Please feel free to reach out to us at 334-244-9999, or visit our Tallassee location to speak with one of our team members. We will be happy to learn how we can remedy this. Thank you, and have a great day.

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