Guardian Credit Union Cong W L Dickinson Dr, Montgomery, Alabama

Guardian Credit Union Reviews

3.1 stars based on 9 reviews

Featured Comments:

• T

  Tyler McCurdy

  5.0

  This branch is Wonderful, the staff here likes to help people and they are very friendly!

• P

  Patrick Shirley

  1.0

  Walked in and stood there for 10 minutes while there was only one person running the teller line but other employees stood around and talked. I asked to have someone just cash my check for me and got told no you’ll have to wait… I’ll never go back to this location because the Eastdale and PRATTVILLE 14 locations are always quick to get the members in and out. Most definitely will not go back.

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  Response from the owner

  Patrick, we are glad you have had good experiences at our Eastdale and Prattville 14 locations, and sorry your experience at our Federal location wasn't up to Guardian standards. Please feel free to reach out to us at 334-244-9999 to discuss this further. Thank you for allowing us to serve you.

• J

  Jennifer Turney

  1.0

  They have horrible customer service. Every month, it is like pulling teeth to get them to actually take a payment on an auto loan. There is always something. This month, they’re not allowed to speak with me about my husband’s auto loan. We have given written permission several times, not to mention, this isn’t a problem each month. I have spoken to other representatives about the account before. However, this month it was a problem. I know our payment amount, however, the rep would not confirm that the amount I gave was correct. I also asked if we were on a paperless billing cycle with them since we did not receive a statement this month and she refused to answer. When questioned, she stated her department can’t speak to me about the account but other departments can. Seriously?? This is just one of the many reasons I hate making this call every month. We also have to pay $10 for them to take our payment over the phone. We refuse to mail a check because they will “lose it” and we will be charged more fees. We are not close to a branch and can’t make it to a drive thru without being inconvenienced. So, we pay them to take our money each month. Do yourself a favor and use another bank for your auto loan or any other banking needs.

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  Response from the owner

  Thank you for reaching out, Jennifer. We would like to apologize that your experience has not been up to our Guardian standards, and hope we can speak with you further about this. An alternative to paying your loan payment over the phone is using Guardian's Free Mobile App to make a loan payment. Visit http://bit.ly/GuardianDigitalSolutions for more information, or feel free to reach out to our team at 334-244-9999 to speak with one of our team members about this. Thank you for allowing us to serve you.

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