Guardian Savings Bank Ohio Pike, Cincinnati, Ohio

Guardian Savings Bank Reviews

2.7 stars based on 7 reviews

Featured Comments:

• M

  Maralah Rose-Asch

  5.0

  What began as a slow process ended wonderfully after Kyle Norsworthy, Vice President - Lending Manager at Guardian Savings Bank took over the process. From that point, the transaction became seamless and quick. I will definitely use this bank again for my future needs.

• T

  Todd Mattingly

  1.0

  Have been a customer of Guardian Savings Bank on several mortgages. First one was 19 years, this one was almost 6 years. Have always referred people to Guardian because they don’t sell their mortgages. I’ve had my current mortgage with them for almost 6 years, have never missed a payment, have never been late on a payment even through almost 18 months of unemployment. I was sitting on a ton of equity in my home and was looking at a cash out refi to get us back on track now that I’ve been working again for over a year. When I applied, I was given a resounding “we can’t help you”…via email. Not even a phone call, and my loan officer was who I considered to be a friend. Didn’t even call. Just “no”. So I applied at McKinley Mortgage. As soon as I applied I got a phone call from Guardian saying “hey we can help”. I explained what had happened and that my credit score was on the lower side. The answer was “well, we can’t help you. Call us back in 6 months when your credit comes up”. Paul and Dirk at McKinley were great. There was never a question of whether I would qualify. They got it done. They communicated almost daily through the entire process. My damaged credit was never an issue, and because of them I closed on my refi last night. Guardian Savings Bank will never see another penny from me.

• D

  Denise Johnson

  1.0

  I’ve had my mortgage with this bank for over 20 years. Every person I speak to in their loan department is extremely rude. The past two years I’ve had to call and ask for my tax information. They speak to me like there’s no way I didn’t receive it and seem irritated when they have to email it to me.

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