Hendrick Toyota North Charleston Rivers Ave, North Charleston, South Carolina

Hendrick Toyota North Charleston Reviews

4.6 stars based on 996 reviews

Featured Comments:

• A

  Andrew Mcintire

  5.0

  Excellent experience every time. All the Service Advisors are knowledgeable and professional. Joey Holmes was great to work with on my latest visit.

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  Response from the owner

  Andrew Mcintire, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Toyota North Charleston.

• M

  Monique Zamora

  1.0

  Went in for some tire noise since I purchased a full set in January 2021. Got a call back that my car was done, and Jeff advised that my tires were choppy and that I needed ANOTHER full set and that I needed to make sure I was doing my alignments. I told him that I purchased my tires through them, with an alignment and he said that there was nothing he could do and that he could do an alignment for $100. I said there is no point to do an alignment if I need a full set of tires. I told him that these tires should have a warranty and he said Hendrick wouldn't be able to do anything. I went home and called Goodyear and they said the tires are under warranty and sent me to one of their tire stores since Hendrick didn't want to do anything. I went there and was told that the tires had some defects (issues) and was going to do a warranty claim. The only thing they needed was a receipt for the tires. I went and searched for the receipt and found it. What I also found on that receipt was a statement from Hendrick that said if the tires have any issues, I could come back to them for a replacement tire. I called Hendrick back and spoke to Cody, and advised him that I had the receipt and that they need to replace all tires, that THEY said was bad. Cody argued with me and said he wasn't going to give me a set of tires. I explained to him that I had a receipt saying that they would, and he offered me an oil change! I told him no to the oil change, and that they needed to do what they said on the receipt. He said he would call back in 15-20 minutes. I never heard back from him. Its been a week. So, beware of Hendrick service department and keep receipts for large purchases. PS. Hendrick replied with a generic response. Please feel out who you want me to contact, instead of Manager First, Last, Phone number. That would help. I already spoke to Cody and left message for Chad. So, who else! ***UPDATE **** Just was told I was "fired" from going to this dealership! Sad that companies don't want to have anyone question there business tactics.

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  Response from the owner

  Monique Zamora, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact (Manager_Name & Phone). Thank you for your time and we look forward to hearing from you soon.

• R

  Roya A

  5.0

  They got me in for an oil change appt right away and I was out in half an hr. Nice lobby and waiting area and friendly techs! Highly recommend.

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  Response from the owner

  Hello Roya A, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

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