Hills Bank S Gilbert St, Iowa City, Iowa

Hills Bank Reviews

4.5 stars based on 14 reviews

Featured Comments:

• A

  Austin Archer

  4.0

  For The Flags On The 2 Flagpoles I'm Going To Ask That The United States Flag Gets Permanently Removed And Switched Over To The 2 Blue Flags With The Hills Bank Logo On It Also With The Green H Logo On It For Something Different Instead Because It Represents Hills Bank And The Business I'm Requesting For The Idea To Please Happen

• E

  Erika Hilleman

  1.0

  This is absolutely the worst banking experience I have had in my life, I am astounded at the sheer repeated incompetence I have encountered. For 6 years now I have had a mortgage and primary loan on my home with Hills. To pay this amount normally I pay with one check for the combined amount. On at least 7 occasions they have been unable to figure out how to apply payment to each respective account. This leads to a notice in the mail that I have delinquencies on my payments, subsequently leading to a great deal of frustration and stress. As this is a banking establishment, I would have hoped they would be able to handle simple math to properly apply payments, in fact, it's rather shocking that simple tasks such as this are mishandled so frequently. As I was tired of dealing with this, I was about to switch to US Bank, however, I am moving in the near future so I decided to stay and could ride out the few months left with them and hopefully not run into any road bumps in that short time frame. To help eliminate any future payment issues, I even began to write two separate checks for the payments to avoid any confusion. If this situation were not frustrating enough, I discovered today that Hills bank neglected to pay my March taxes out of my escrow account that has more than sufficient funds to do so. So now, I have a notice from the county essentially stating that my home is no longer fully in my possession due to long overdue taxes. This is especially frustrating as I'm currently trying to sell my house and was unaware this situation was occurring. I cannot sell my house without a clear title. This money is necessary to pay for my new home I am closing on out of town in a week. As this is a holiday weekend, clearly this will not be able to be resolved in a timely manner. WORDS CANNOT EXPRESS HOW STRESSFUL THIS HAS BEEN. I would NEVER recommend Hills Bank to ANYONE. Not only have I had a horrible experience, but now they have put me in an extremely unideal situation that is negatively impacting other important aspects of my life including my future (hopefully) home. I am astounded at the sheer incompetence.

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  Response from the owner

  Erika, we want to reach out and apologize, this is not the type of service we want our customers to receive. We will have the mortgage manager contact you directly regarding your experience.

• B

  Brian S

  5.0

  Always terrific service. Just a couple of days ago I had an issue with my account and let me tell you, Brooke L. worked with me and reassured me that I would be ok. I could not be more appreciative. Thank you, Hills Bank. You've got a customer for life!!!

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  Response from the owner

  Thanks for taking the time to give us such a nice 5-star review! We will be sure to pass that along! Thanks Brian!

More reviews (11)