Hiway Credit Union - Roseville Branch Fairview Ave N Roseville, Minnesota

Hiway Credit Union - Roseville Branch Reviews

3.5 stars based on 4 reviews

Featured Comments:

• K

  Kristen Stromquist

  5.0

  I’ve been a member for 6 months now and this has been a wonderful bank. I don’t mind the tellers on screens. There is always someone there in person to help you and they are always very friendly.

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  Response from the owner

  Thank you for taking time to post a review - we are glad that we are meeting your needs and thank you for your membership.

• J

  Jason

  1.0

  I'm a new loan customer. I wish I had never accepted a loan from this company. Their online systems are broken, it just says loading accounts and never actually completes (their staff confirmed it's broken). Their phone systems are overwhelmed and after two times waiting 20 minutes just to be hung up on automatically, I had to drive half an hour to this location. Now I find that the location has double charged me for my loan payment so I have to go back...

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  Response from the owner

  Thank you for taking the time to post a review. We'd appreciate an opportunity to speak with you to learn more about this so please give us a call at 651-225-6211 at your earliest convenience.

• R

  Rebecca Hoover

  2.0

  I have been a member of Hiway Credit Union for years but this branch is lousy. First, it does not have tellers but has only teller machines that cannot be heard by people with hearing problems. This makes it very difficult to withdraw larger sums of money, for example. Also, the staff will help if needed but they are very disrespectful and do not properly wear masks. I felt like the staff did not care whether I lived or died when I needed help the last time I was there. The staff person consistently left her nose uncovered and seem to be completely indifferent to the dangers her behavior posed during this pandemic. Talk about a Cruella. This credit union needs to stop treating people with disabilities as terribly as it does. I used to love this credit union but this branch has me crying.

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  Response from the owner

  Thank you for taking the time to post a review. We appreciate your membership and we are disappointed to hear that we aren't meeting your needs. Would you please give us a call at 651-259-6421 at your earliest convenience so we can learn more about your concerns? We hope to speak with you soon.

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