Hochheim Prairie Farm Mutual Us Hwy, Yoakum, Texas

Hochheim Prairie Farm Mutual Reviews

3.3 stars based on 10 reviews

Featured Comments:

• H

  Hector Campos

  5.0

  Been with hochheim prairie insurance for a lot of year very professional and helpful would recommend the for your insurance needs

• S

  SW - Dan Devine

  1.0

  We filed a roof claim back in August of 2017 with Hochheim Prairie Insurance. The insurance eventually sent a small check to begin the repair. I did not begin the repairs as shortly after the check arrived, I became unemployed and was not financially ready to move forward. I then filed the check and paperwork away. Two years later I get a call from a lady from Hochheim. She asked me why I had never cashed the check. I told her the reason but said that I was now employed again and financially ready to move forward with the repairs and she said: "ok, well the check is still good so go ahead and deposit it". I did exactly as she said and then a few days later received a letter from Hochheim that they were closing the claim because I had waited too long. I was very upset and contacted them and was told to send an email for a possible appeal. I did this and received another letter on 9-24-2019 stating they had reviewed it but "Management: has decided not to extend the replacement cost coverage to this claim. I contacted my insurance agent Edmunds Insurance and they contacted Hochheim only to get the same answer. Hochheim then came back and wanted to drop me completely, due to the condition of my roof. I asked, Carey at Edmunds if there was anything I could do to not lose my homeowner's Insurance. He reached out and Hochheim then came back and said that they would continue the Insurance for one year if I agree to exclude my roof. I had no choices at the time so I agreed in order to keep my policy and continue my coverage until I could find another carrier etc. This was very deceptive the way Hochheim did this. Had the lady told me cashing the check would have triggered this, I would not have cashed it at all. They have placed the 80% of the cost of the roof replacement completely on me. I now have had to use that money to repair my roof as much as possible to not have further damage to my home, while I save to replace the entire roof myself. Very disappointed in Hochheim Prairie's corporate integrity, underhandedness, and how they treated a decade-old customer. UPDATE: I have since completely replaced my roof on my own dime and moved to Travelers. They not only gave me better overall coverages they also were a heck of a lot cheaper.

• T

  Tammy Herchek

  1.0

  No one answered phone during the business hours. Had to leave a message. No one called before 5 or 6pm. The next day about 7:30pm someone called me. I was preparing to serve dinner and it was a bad time to talk. She said she would call back but never did.

More reviews (7)