HomeTrust Bank - South Asheville Hendersonville Rd, Asheville, North Carolina

HomeTrust Bank - South Asheville Reviews

4.0 stars based on 8 reviews

Featured Comments:

• M

  Marie Langlois

  5.0

  Brandon, Holly and the entire staff at HT South are cordial, professional, helpful and exact in all the transactions we’ve completed with them! We purposefully switched from another bigger bank because of HT’s attention to detail and friendliness. We can’t say enough about how great the staff is!!

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  Response from the owner

  Thanks for the review, Marie! We're glad to hear you were satisfied by your experience at the South Asheville branch. Let us know if there's anything else we can assist you with! HomeTrust Customer Care Center can be reached at (800) 627-1632, M - F from 8am - 7pm, and Saturdays from 9am - 3pm. -AM

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  Morgan Hoxit

  1.0

  The lady who helped me today made me keep driving through the drive through after leaving me sitting there with homeless people surrounding my car for ten minutes without even completing my request to pay my car payment. I gave her two cards and was specific on which card to swipe with the amount on each. She swiped opposite cards and said “this one declined, I have to help the customers behind you, sorry” She swiped the wrong card for the wrong amount and didn’t even let me look to see her mistake before she hurried me off. I’ve been coming here to make this same transaction for years and this was the first time I had encountered this older brown haired white lady with glasses and it was so unpleasant! As we speak I am having to drive to the next home trust so I can pay the rest of my car payment. What a joke.

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  Response from the owner

  Hello Morgan, I’m so sorry to hear you had this experience. I have made management aware, and we will do our best to get this resolved. If you would like to talk to someone to see what we can do to help, please give our Customer Care Center a call at 800.627.1632 M-F 8:00 a.m. to 7:00 p.m. & Sat 9:00 a.m. to 3:00 p.m. If you'd like someone to give you a call back, please send us a private message with the best number and best time to reach you (but for your security, do not send any sensitive information like account numbers or login info). Thank you! – JS

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  Julie Johnson

  5.0

  I have several accounts with Hometrust and I am 100% satisfied on all levels. Customer service is great. I don't feel like "just a customer". They are all amazing. I love walking in and being called by my first name. They always go out of their way to help me, regardless of how big or small the request is.

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