Horizon Credit Union N Orchard St, Boise, Idaho

Horizon Credit Union Reviews

2.4 stars based on 17 reviews

Featured Comments:

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  Casey Stelzer

  5.0

  Jimmi Schrader at the Overland location in Boise totally rocks! He is the magic maker! We purchased 2 new vehicles in a weeks time and he made it sooo easy and painless. He was very attentive and helped us know and find the best deals and the best loan terms. This was the easiest experience obtaining a loan we have ever had! We will be customers for life with Horizon. We are old ICON customers and have been very pleased with the transition. My daughter even has a car loan here! Will be coming back to Mr. Schrader for future banking needs! Thank you and your team! 🤗 We also want to thank Joey at the Ten Mile branch for helping in the process! 😊You all rock!

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  Response from the owner

  Hi Casey! Thank you for taking the time to leave us a review! We are so thrilled to hear about your experience our Overland branch. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!

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  Robert Fuerstinger

  5.0

  Absolutely a wonderful place, when I walk in they greet me with a smile and they know my name, I refinanced my Jeep through this CU and it has been an amazing experience, I love this Credit Union.

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  Response from the owner

  Hi Robert! Thank you so much for sharing your experience with us. We are happy that we were able to help with refinancing your Jeep and hope to see you again soon!

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  Sami Robles

  1.0

  We were originally with Icon Credit Union. We loved Icon and felt it was a great fit for our growing family. As soon as Horizon bought out Icon, it all went down hill. My checking account and debit card numbers has been hacked multiple times. I've had to had my card replace 4 times in the span of a year and a half. I find pending charges constantly from random place or random charges for 0.08 cents. It's so incredibly frustrating. Not to mention, it's difficult to get a hold of anyone for help. Either someone doesn't know what's going on or you play telephone tag with the branch managers or different departments. Everything get's lost in translation. Unfortunately, to feel our financial well being is secure, we've moved to a different banking institution. I'm so disappointed in the changes Horizon has made to Icon. It doesn't feel anywhere near the same as it did before.

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  Response from the owner

  Hi Sami, thank you for your honest feedback. We appreciate you taking the time to leave a review and the details of your experience. We apologize for the inconveniences you experienced during the merger transition and we will pass this along to our team. We are also available at [email protected] if you would like to continue this conversation further or add more details you would like us to know. Thank you.

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