Horizon Credit Union S Reserve St, Missoula, Montana

Horizon Credit Union Reviews

2.7 stars based on 8 reviews

Featured Comments:

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  Dillon Lindquist

  5.0

  Absolutely wonderful place to go. The three teller ladies up in the front are all so friendly and immensely helpful! Highly recommend :)

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  Response from the owner

  Hello Dillon! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve members like you. Have a wonderful day!

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  Mary Sonsalla

  1.0

  I just opened an account with Horizon and I am very unhappy with the credit union: errors in the account processing and impossible to get through to someone in a timely way to answer my questions and concerns.

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  Response from the owner

  Hi Mary, we apologize for any inconvenience you have experienced. We assure you we are here to help! Would you be able to email us at [email protected] with the details around what you have experienced and the best phone number to reach you at so that we can have a team member reach out to you directly? We're here to help with any questions or concerns and we would love for the chance to learn from your experience to improve our member service in the future. Thank you. We hope to hear from you soon.

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  Marisha Nickelson

  1.0

  Why is it so hard to get simple information? Payoff amount and where do I mail it? Thank you for making it so easy to change banks after being a loyal customer for 20 years! In response to your response, you have my contact information.

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  Response from the owner

  Hi Marisha, thanks for leaving your feedback here and we apologize for any inconvenience you have experienced in getting access to information. Would you be able to contact us directly by email at [email protected] or by phone at 800.852.5316 so we can get you what you need? We have team members that will be able to help you out!

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