Horizon Credit Union E 6th St, Weiser, Idaho

Horizon Credit Union Reviews

3.3 stars based on 6 reviews

Featured Comments:

• D

  Dixie Winther

  5.0

  Love the gals in Weiser. Very knowledgeable. I got all the info I needed!!!!!

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  Response from the owner

  Hi Dixie! We are so thrilled to hear about your experience at our Weiser branch. We are always happy to help and appreciate you taking the time to leave us a positive review. Thank you!

• A

  Andrea Gordon

  1.0

  This bank is not good at all. Who closes a bank at noon on a Tuesday? I am so hoping ICCU comes to town. All our business accounts will be transferred. UPDATE: We no longer have Horizon but they are a sister branch (co-op branch) to ICCU. I deposited 10 checks because the closest ICCU is in Caldwell. The machine did not read the check right and within an hour. I recognized the mistake. I went into the branch thinking they would help. I got a deer in the headlights look from the gal and said to call ICCU. I asked if they could get to the check that was very recently deposited and the answer was no. I did call ICCU. They are currently helping me. This machine made a $280 mistake (difference between deposited and actual amount written) What really irritates me is that a person can see the amount written on the check on the receipt that was printed. Here is a positive...I am thankful the machine kicked out receipt because I would not have been able to figure out where the mistake was. I also thankful to the ICCU reps who have helped me. This will not happen again. My mistake was thinking that depositing the checks at this ATM would save time.

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  Response from the owner

  Hi Andrea, thank you for leaving a review. We apologize that our early closure at the end of September 2021 was an inconvenience for you. We closed all our branches early that day so our staff could go out into our communities to give-back and show some love to those affected by the pandemic. We always communicate our holiday and other closures to members at least 2 weeks in advance and we apologize that we failed to get this communication to you. We hope you understand and again we’re sorry for the inconvenience this caused. Thanks!

• M

  Marlows Mugz

  5.0

  Julia THANK YOU!!! I had the same issue for a few months and in trying to resolve it weeks ago, 3 calls to customer service with no response as promised or being transferred to voicemails Julia got this figured out and the recurring problem I had will not happen. Too bad I had to call in Idaho Branch to fix a Washington account problem.

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  Response from the owner

  Hi Marlows! We appreciate your feedback and are so glad that this issue was resolved for you. Please let us know if you need any further assistance. Thanks!

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