Hughes Federal Credit Union N Pantano Rd, Tucson, Arizona

Hughes Federal Credit Union Reviews

3.2 stars based on 40 reviews

Featured Comments:

• A

  AJ DoubleU

  5.0

  If you see negative reviews.... Check out the profile of the person leaving one first.... If you notice that they only leave negative reviews for every place..... They're probably just a negative person in general... And if you go into a place with an attitude and negative energy... Don't expect everyone to bow down to you. People who work at Hughes are people too.. Anyways my parents have been members since moving here. Dad worked for Hughes, then Raytheon. I followed and became a member. So decades and decades of being members in the family. That alone should tell you something about Hughes....

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  Response from the owner

  Hi AJ. Thanks for taking the time to share your experience with Hughes! As a local member-owned financial institution, our staff works to deliver exceptional service at every interaction, so we’re happy to hear that you and your family have received just that. Thank you for being a longstanding member of Hughes! If there’s anything we can assist you with, don’t hesitate to reach out. We’re always at your service!

• V

  Victoria Moreno

  1.0

  Horrible Horrible Customer Service from John, he was very rude and attacking, he charged us an extra $50 dollars and singled this $50 away from the rest of the downpayment, he caught an attitude with my mother in law and I after we asked if he spoke Spanish because of a barrier and also we started asking why about things that didn’t make sense, we felt so uncomfortable that we called my husband (finance manager) To help and this man spoke to my husband like he was dumb, we asked for a manager and he really declined to grab one, then started saying “you’re weird” in front of my mother and with my husband on the phone, after telling him to get a manager so many times he kept continuing the argument while walking away, at this point I was sooooo over the fighting and just wanted to finish the process, but nope he brought the branch manager and continued to cut me off and speak, he turned the tables saying we were the ones calling him rude and weird, which invoked my mother who is the sweetest lady to speak how he was calling us names, the branch manager made him leave because he was being so crazy and unprofessional, I was ignoring him and he kept screaming at me in front of the manager, I told her “this is your employee that represents Hughes federal credit union, how professional”, she made us switch reps which the lady shinya was wonderful and hard working! I loved working with her she worked very hard to help us and make us feel comfortable! She then informed us about the extra $50 he was charging us, who knows what he was Planning with it! I hope that man really gets a talking to for being so disrespectful and attacking and I hope he doesn’t do that to everyone.

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  Response from the owner

  Hi Victoria. We’re very sorry to hear about your experience. Our members are our top priority and we sincerely apologize for any inconvenience as this is certainly not the experience we aim to deliver. We’d love the opportunity to learn more about your experience and investigate this matter further. Please send us a secure message with more information by visiting HughesFCU.org/Contact. Thank you for bringing this matter to our attention. We look forward to assisting.

• M

  Michael Valencia

  1.0

  They don't know the meaning of loyalty. Have had several accounts with them for years and paid off accounts with them and denied for a 10k loan with putting money down with horrible bank in the process of closing all accounts do not recommend this bank.

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  Response from the owner

  Hi Michael. We’re very sorry to hear about this. As a member-owned financial institution, our members are always our priority. We’d like the opportunity to learn more and investigate this matter further. Please send us a secure message with more information by visiting HughesFCU.org/Contact. Thank you for taking the time to let us know about your experience. We look forward to the opportunity to assist.

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