IH Mississippi Valley Credit Union E Kimberly Rd, Davenport, Iowa

IH Mississippi Valley Credit Union Reviews

3.7 stars based on 28 reviews

Featured Comments:

• R

  Rosetta Kibble

  5.0

  Very pleased with the service and hours at this site!

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  Response from the owner

  Hi Rosette, thank you so much for your feedback! We'll be sure to let the staff at East Kimberly know they've got a fan. Thanks again.

• m

  mark wolters

  1.0

  Horrible customer service and long wait times. Used to be a decent bank. Definitely don't use them for business purposes they will keep on you and make you do flips for them.

• M

  Miss Shae

  1.0

  Tellers are not the most courteous or knowledgeable. I have asked specific questions about account creation and/or closing BEFORE wasting time going into a branch because it's usually always a waste of time--and still received incorrect info. They have messed up taking money from the wrong accounts (think: personal vs business) several times, even though I specifically remind them which account to access...and even present the Visa to that particular account. Still, somehow money is moved from the account that I did NOT specify, then I'm told I have to wait x amount of business days before it's returned to the correct account. They were incredibly rude when I acted as executor of an estate, and even the estate lawyer was appalled at their inability to relay information in a timely and truthful fashion. I've never heard of having to pay for a printed account statement, but they tried it. TODAY was the last straw when a teller claimed there is no way to complete an external transfer of funds...if I didn't create an ACH withdrawal IN the external account. So you want me to believe IH, with all its members from across the Quad Cities and beyond, can ONLY move funds between another bank IF the request originates from the other bank or credit union? Give me a break! That's not even logical. Nor is it true, and I attempted to ask if she was certain and I get the ole: "it's been like that as long as I've been here"--without saying whether that's been a week, a year, or 10 years. And instances like these are why I moved my deposits and created accounts elsewhere. I have been a member for over a decade and opened several different account types, and this is not how you reward loyalty. Therefore, I wouldn't recommend IH to anyone, at all, ever. TL;DR: Save yourself a headache and find another credit union. These people are not competent. The interest rates may seem decent, but in the end--the frustration over their lack of knowledge and deplorable customer service are not worth the "benefits".

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