Infiniti of Charlotte E Independence Blvd, Matthews, North Carolina

Infiniti of Charlotte Reviews

4.5 stars based on 871 reviews

Featured Comments:

• M

  Mary Barlow

  5.0

  I want to give a big shout out to Horatio and Jimmy (the technician)! A loose street grate popped up when I drove over it the other night and it ripped my car's frame away from the back wheel. Horatio and Jimmy evaluated it and Jimmy was able to fix it in about 10 minutes and and didn't charge me a penny. I was expecting an expensive repair, and I'm very grateful for the outcome. Thanks guys!

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  Response from the owner

  Hi Mary, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

• C

  Candy Cole Jones

  1.0

  I don't think Google allows zero stars, so I generously gave 1. I've had not great experiences with this dealership. Anytime I've needed service on my Infiniti, it has typically been a longer than necessary process without many updates from anyone in service. I understand delays from pandemic issues, however some type of explanation along the way would be great. This particular time... I've called many times and not received callbacks. It's been a month since I've seen my vehicle. I cannot get anyone to call me back with information. I've left several voicemails and to no avail. Customer service has failed this customer. I will happily sell my Infiniti at first chance(when I get it back) and try another make. Very disappointed.

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  Response from the owner

  Candy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (704) 557-0589 so we can work towards a resolution.

• E

  Eleazar Annang

  1.0

  Sales people here will tell you whatever you want to hear to persuade you to buy and afterwards they don't even have the decency to respond to questions about the purchase. They shorted the taxes for my vehicle so the county clerk did not register the vehicle. Also the pay-off for my trade in was completed so late that I had to pay a balance. I've worked with other infiniti dealerships before and they upheld the standards but this one in Charlotte is terrible.

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  Response from the owner

  Eleazer, Please reach out to our finance manager to discuss this issue. As a North Carolina Dealer, we only have the ability to register vehicles in North or South Carolina. If registered in any other state we collect the fees that are listed on your state's website. If there is a discrepancy please contact us so we may assist. It is extremely rare that a payoff is late, but if you incurred any penalty for a late payoff due to our error we will reimburse you. Michael Lomax, Finance Manager 704-815-1051

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