InTouch Credit Union-MK W Eldorado Pkwy, Mckinney, Texas

InTouch Credit Union-MK Reviews

3.4 stars based on 80 reviews

Featured Comments:

• B

  Barry Burkhart

  5.0

  After a HORRIBLE experience I recently had with a Credit Union in Oklahoma, I was quite gun-shy about working with any Credit Union on anything. However, our financial advisor encouraged me to seek out a Credit Union to replace a loan I took out on a newer vehicle in order to get a better interest rate. In Touch Credit Union is literally around the corner from us so I called. The rate was almost a full point lower than what I had and everyone from the initial call to the loan closing was fantastic to work with. I want to commend Amir, Paige and Sarah for their friendly, professional demeanor in working with me. Barry

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  Response from the owner

  Hello Barry, and thank you for your review. We are so happy you followed what your advisor told you and gave credit unions another chance! Welcome to the ITCU family! Our leadership team appreciates hearing how our dedicated team assists members with providing five-star level service. We look forward to seeing you again soon! Thank you again, Barry!

• A

  Aleksi Khan

  1.0

  One of the most horrific and traumatic experiences of my life courtesy of Oscar at InTouch credit union! I went in looking to draw $1200 from my savings account and he asked to speak with my husband. I told him that I’m not married and he asked to speak with my father. I informed him that I am a grown woman who can withdraw my own money from my own account and he told me that a “new era of phallic supremacy” was being ushered in and got very aggressive with me. I demanded to speak with a manager and he threatened to “let the dog loose” on me. He then started growling and snarling at me and I was so scared I literally ran for my life! And worst of all he FOLLOWED ME OUTSIDE howling and snarling like an animal. Luckily I got in my car and on El Dorado before he could catch up to me. I’m considering filing a police report. It was so traumatic and I was shaking for hours.

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  Response from the owner

  Hello Aleksi. After reviewing your report we could not locate anyone by your name within our system. We also do not have any employees by the name you stated in your review at this location. We have reviewed records at this location and show none of the instances you listed (conversations, team members leaving the branch to go into the parking lot, etc.) Are you sure you have the correct financial institution?

• V

  Vernon Hill

  5.0

  Great Staff, always friendly when I come in and has helped me when I needed help with anything. They even helped me open new accounts for my daughters with no problems. Thank you.

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  Response from the owner

  Hello Vernon, and thank you for your review. We are thrilled to hear the team at McKinney continuously provides five-star level service on your visits. Also, we are happy to hear your daughters have also opened new accounts and have become members of InTouch Credit Union! Thank you again, Vernon, for writing and for your membership!

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