InTouch Credit Union-WN Warren Pkwy, Frisco, Texas

InTouch Credit Union-WN Reviews

3.2 stars based on 47 reviews

Featured Comments:

• J

  Janel Hendrixson

  5.0

  Friendly staff members, very knowledgeable and quick to assist.

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  Response from the owner

  Hello Janel, and thank you for your review. We are happy to hear our staff at our Frisco location made you feel welcomed and were able to assist with your questions. Thank you again, Janel, for writing and for your membership!

• K

  Kyle Archibeque

  1.0

  Been a loyal customer for over 15yrs. What kind of Bank doesnt accept coins!? Just so yall know this is still considered money. A bank that doesnt want money isn't a bank. You used to keep the coin counter machines in the entry ways before yall moved them to the back. What happened? Where did they go? Called your branch and got the same response. My kids piggy banks are full and I cant deposit them into their accounts because yall dont take quarters, dims, nickles, and pennies!?

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  Response from the owner

  Good Morning Kyle, Thank you for the kind words and for your membership! Our Warren lobby does close at 5:00pm Monday-Friday, but the drive thru is open until 6:00pm. You may have seen members inside the branch who were there prior to the lobby closing, in which case we would continue to assist them with their financial needs. Have a great day! Update (responding to review update by reviewer on November 10, 2021): Hello Kyle. Our business model was updated over three years ago when we launched InTouch Teller. It was during this transition we sent out communication to members letting them know of the change, which included information about the removal of our coin counting machines. The cost of operating our credit union has been $34 to $35 million per year, and climbing. We cannot sustain this level of cost and pay high dividends on deposits, as well as charge low loan rates. Moving to the ITM business model will substantially help us reduce our operating expenses, which in turn allows us to offer competitive rates to our members. This is a model that numerous credit unions and banks have successfully adopted and we are committed to doing the same. We understand this is disappointing to some members, but we hope with the new model and additional upgrades we've put in place, along with new products and services, will enhance the membership experience.

• N

  Nathan Venezio

  1.0

  Worst bank I have ever had the displeasure of being with. I can’t number the times I have had issues with them. The staff here is rude and unhelpful. The policies are terrible. And I dread anytime I have to deal with ITCU.

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  Response from the owner

  Hello Nathan. We received your review and we are disappointed to hear you had a less than five-star level experience on your latest visit. We would need additional information in order to best assist you. Please send us a private message with your best contact number at www.itcu.org/about/contact-us.

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