INTRUST Bank N Main St, Wichita, Kansas

INTRUST Bank Reviews

2.8 stars based on 32 reviews

Featured Comments:

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  Lenny Price

  5.0

  Yesterday while making a deposit at the 21st and Amidon location. Filled out a deposit slip along with 5 -$20's and 1-$100 bill for my planned deposit of $200. I then handed everything to the teller, Lauren was her name. To my surprise she asked if I wanted to deposit the whole $300. A couple of the bills were stuck together and she handed me back a $100. Thought I was short on cash while filling out the deposit slip. But I'd been on several errands that morning and figured I had just figured wrong. Thank You! Thank You! Lauren!! Your honestly was very much appreciated. Thank you as well Intrust. You have a fantastic employee in Lauren. 💸

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  Response from the owner

  Thank you for taking the time to leave us feedback. We are pleased to hear that you had a good experience at our banking center. We shared your feedback with the banking center team and look forward to serving you in the future.

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  Sheri Nisly

  3.0

  I appreciate their free business account with no monthly fees but I still wish I would’ve selected a different bank due to how horrible their online banking system is. If you accidentally enter your password wrong twice in a row you get instantly locked out of your account and can’t reset it or anything via email, SMS, etc. No, you have to wait to call in during their business hours for them to unlock it for you. So if it happens to be on a weekend you’ll be locked out for days! Ridiculous. They also force you to change your password every few months and you can’t reuse any of your previous ones which compounds the problem of remembering it correctly every time. So very 60’s to have to call in for this. If they are going to force you to call in they should at least have 24/7 phone support for this specific issue.

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  Response from the owner

  Sheri, thank you for taking time to share feedback. We are sorry to hear that you’ve had a negative experience with business online banking. Please consider using the “Forgot Password” link (in both personal and business) online banking that will allow you to reset your password before your account is locked by repeated attempts. Your company’s online banking administrator can also unlock your business profile if you are locked out. While these features can be frustrating, they are intended to protect your personal information. Our Treasury Service team is available by phone at 800-905-6630 to assist for business accounts Monday-Friday from 7:30 a.m. to 6:00 p.m. If interested, they can share information with you about use of a password manager to simplify your password process. Thank you for being an INTRUST Bank customer. Please call us at 800-895-2265 if we can be of any assistance. Customer service representatives are available Monday-Friday 7:00 a.m. to 8:00 p.m. and Saturday 8:00 a.m. to 6:00 p.m.

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  lee Moore

  1.0

  Very rude bad customer service they're almost totally worthless

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  Response from the owner

  Thank you for taking the time to leave us feedback. We are sorry to hear that you did not have a good experience. We would like to get a better understanding of how we can improve. Please give us a call at 800-895-2265.

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