iQ Credit Union Se Chkalov Dr, Vancouver, Washington

iQ Credit Union Reviews

3.6 stars based on 13 reviews

Featured Comments:

• M

  Mike Muz

  5.0

  Rachel and Tanya were amazing, very responsive and always a pleasure to talk to. Will recommend to everyone.

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  Response from the owner

  Hello Mike, Thank you for your kind word. We hope you have a plaidtastic day!

• A

  Amanda Bonney

  1.0

  After only a few calls, maybe two voicemails, and absolutely no letters sent to my address, IQ Credit Union closed my account and blocked access to the app. If there was more of an effort made to inform me of an account issue, I would have taken care of it. Now? They're the BofA and Wells Fargo of the banking world. Absolutely horrible customer service, and absolutely no sympathy. I'll take care of the collections bill (less than $125 dollars mind you) and never do business with them again. Any time I tried to call them back and reach them at a branch, I've had to leave voicemails with no calls back. I finally got off the phone with one of them today OVER ONE MONTH LATER after the issue was present on my account. Thanks IQ Credit for showing your true colors. Never again will I be fooled by your thievery.

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  Tara Stefaniuk

  1.0

  They are great as long as you NEVER have to change anything. I moved and changed my address with them. First; my checks were sent out with two addresses, one being the address I no longer lived at. When I asked to have the old address removed, my new mailing address was also removed. I noticed it and again had to add my mailing address. Then when my card was expiring they send it to my physical address NOT my mailing address, so I again had to update my address. Plus I had to go in and get a new card. Since it was "lost" I had to get card number, so I had to update all my autopay bills. Then within a few weeks the ATM at the Camas location held my card. It was a Saturday so I had to wait until Monday to get a new card and even though it was a IQ ATM they would not give me the same card number. So I once again had to update all my autopay bills. Since their hours are limited I have not only lost wages for fixing their errors, but also the personal time to fix them all. Everyone has been pleasant (online and in every location) however due to all the errors I will be looking for a new credit union. If this many mistakes are made on a simple address change and new card I can't imagine the mistakes that would occur if I had any major issues. I just checked my account and they also charged me a fee for the card that their ATM held. Classy.

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