Jaguar at Greensboro Bridford Pkwy, Greensboro, North Carolina

Jaguar at Greensboro Reviews

4.3 stars based on 116 reviews

Featured Comments:

• J

  Just Me

  5.0

  OMG Phillip from Jaguar has fully taken care of me!!!!! I have a 2004 X Type Jaguar that used to belong to my mom before she passed. So as you can imagine I am very attached to the car. I first went into Jaguar to get a replacement key made because the original key was stripped. Was told by a previous employee that the key would take 3 weeks to arrive and 5 weeks later still no key. I couldn't get anyone to call me back so I stopped in and that's when I met Phillip in the Service department. He ensured me that he would resolve my issues and stood by his word. Within 24hrs after he made some calls my key arrived. I am so thankful that I met someone who not only go the extra mile to take care of his customers but puts himself in someone else shoes and is very understanding. I greatly appreciate your service. Thanks you!

• G

  Gonzalo Mendez

  1.0

  I made an appointment 3 weeks ahead of time for 2 new tires, brakes, general maintenance light, loose headlamp and scratched rim repair. The person I spoke to said I had to be there at 10am because the rim repair guy need that time slot filled. I showed up and was assigned with Ameer. He asked if the tires had been ordered! I was confused, being that I gave the size of the tire when I made the appointment so they would be there by the appointment time, also because I don’t work there. Soon after I left, I received a text message so we could relay info if needed. I’ll let the pic of our conversation tell the rest! By the way, when I told him I would just pick up my car, he hung up on me!! I wouldn’t even give 1star if it were possible! Never treated so poorly!!!

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  Response from the owner

  Mr. Mendez, I'm upset to hear that you did not receive the top-notch service we strive to provide. If you are willing, please reach out to me directly at (336) 299-1500 so we can work towards a resolution. Your complete satisfaction is of the utmost importance. Best, Ameer Watkins Service Manager

• R

  RB VM

  2.0

  I took my new Jaguar to the dealership for a car wash and it came out with scratches all over it. They agreed to remove the scratches at no charge, but after three attempts it became apparent they were doing the minimal amount of work to make me stop complaining. Most of their effort went into hiding scratches with wax rather than removing them. At that point I decided to pay $1,000 to a paint repair shop on my own and they successfully removed the scratches in one attempt. There were numerous level 1 and level 2 scratches.

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  Response from the owner

  We pride ourselves on providing exceptional service, so we're disappointed to hear that your visit with us did not meet your expectations.

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