Jerry's Collision Center, Inc. Sullivan St, Wurtsboro, New York

Jerry's Collision Center, Inc. Reviews

4.8 stars based on 23 reviews

Featured Comments:

• P

  Pai Mei

  5.0

  Great customer service community friendly the world needs businesses like this blessed to meet such wonderful people

• J

  Jessica Dower

  1.0

  Not thrilled at all. A week later and multiple calls later they finally take our car in the shop from the parking lot, then give us attitude because we had done almost all of the work at home, there were a few small things that a mechanic with the right tools was needed for, apparently Jerry's doesn't like to do parts of a job as he stated while muttering and walking away. Almost $400 to pop a hood, charge an ac, charge a battery, and put plastic clips on, never attended to the code for the manifold (the main reason it went in) and lots of attitude from him later... Many of our vehicles have been there over the years but this was the last one. Gave us the car back with the air bag light on, still sputtering because the MAP sensor wasn't even checked, and told us it was fine. Let's just say if something happens to the engine or we get into an accident with no airbags we know who will pay for the replacement vehicle and medical bills

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  Response from the owner

  For starters, your car was towed in without an appointment, and it was explained to your partner that we were booked out for at least week before it was towed in, and she advised that there was no rush. Within just a day or two, the daily phone calls began and by the time it was picked up, your partner was here before we were even ready for her under pressures to take this vehicle to TX! Second, we assume no responsibility for repairs performed by you. This was a deer hit that you repaired yourself so let's be clear that we are not responsible for the work you performed. Your allegations here are the exact reason why shops should not take in work such as this. The airbag light is your responsibility as the repairers of the comprehensive damages of your deer hit, and will likely require follow up with a dealer for reprogramming at a minimum, if not additional repair. Third, and as clearly indicated on your invoice, the check engine light was not on while the vehicle was here so there was nothing to diagnose - neither a manifold code (which was never mentioned on your list), nor a MAP sensor code. The vehicle came in with a weak battery which wipes the onboard computer's memory, clearing any codes, and leaving us with nothing to diagnose. The vehicle would have to be driven for monitor readiness which can take as much as 100 miles or more for codes to reset. Fourth, we don't use customer supplied parts, all of which is clearly posted in multiple locations in our shop. When you go out to eat, do you bring your own steak? Despite this policy, we did you the courtesy of using your oil & filter. At least those were the correct parts, unlike the rear rotors & pads that you supplied to us expecting us to put them on the front! I'm sorry for the delayed response to your scathing review, but since the vehicle came in under your partner's name, it took a bit to figure out what was going on here. Best wishes to you and good luck in finding a new service provider that can better meet your expectations.

• J

  Jack Haley

  5.0

  Always reliable,very good service. Nice people

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