Jersey Cape Realty Inc Washington St, Cape May, New Jersey

Jersey Cape Realty Inc Reviews

4.5 stars based on 24 reviews

Featured Comments:

• B

  Bethany Lance

  5.0

  We had such a great experience renting our vacation home through Jersey Cape Realty. Their rental team is wonderful and has made the process easy. We look forward to using their office again next year.

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  Response from the owner

  Thank you, Bethany!

• D

  D McGuire

  3.0

  Happy with some aspects, although we were disappointed with others. The disappointments were: Check-in handling, rental amenities accuracy, remedy of broken glass situation. Some details noted, plus questioned in my phone call during the week preceding were inaccurate, such as the included beach chairs and umbrella and bed sheets. Each property should have a checklist showing what is included: beach badges, chairs, toilet paper, sheets, dish soap, toilet paper, paper towels, etc. The realtor's answer to this was that we should bring these items, since what is provided varies for different rentals. As travelers know, each additional item to be packed requires more time and more space. About check-in, we walked by with an unhappy baby in the stroller 40 minutes early, but were told that we could not checkin early. We came back two minutes before the time, to hear the (not friendly) woman telling another renter, then me, that we should go slowly to the rental so as not to try to enter before the exact time. The third disappointment was realtor's response to broken glass on the deck. Two family members got glass in feet before we realized the extent of the problem. When I called the realty office, the woman proceeded to tell me about her experience with glass in her foot, including the shot to anesthsize. The cleaning crew came by late that day, right at the start of a thuderstorm, with their answer of two small mats delivered the next morning. TWO DAYS LATER they sent another crew with a shop vac, which finally fixed the situation. The experience with Jersey Cape Realty for Cape May was like a "mass production," as opposed to the individual handling I have found in other states and in Europe. I just believe that for the price of a weekly rental, better realtor service could be provided.

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  Response from the owner

  We are very sorry to hear you were unhappy with some aspects of your rental experience. We understand you asked to check-in early and unfortunately that is extremely difficult to accommodate in peak season, as cleaners, owners and service providers utilize every moment of the very short window between tenants in preparing the properties. We try our very best to make sure all properties have updated, and accurate amenities listed. We are always happy to reach out to the owner if there are any specific questions you may have. We took the broken glass incident very seriously and felt we were compassionate and sympathetic to the situation. We were concerned that everyone was ok and so recommended the nearby urgent care if necessary. We tried to remedy the situation as quickly as possible; however, we are at the mercy of the cleaner/property manager. Unfortunately, they did not have the right tools, which was why they covered the area for the time being. We worked with them to ensure a handyman go over as quickly as possible with a shop vac. We hope you enjoyed the rest of your stay at the home and that you will visit again. We are happy to speak with you should you have any other questions or concerns.

• M

  Mariel Smith

  5.0

  The Rental Team at Jersey Cape Realty is extremely professional and knowledgeable. They were very easy to work with and went above and beyond to make sure our stay was enjoyable. I will continue to book through their office each year.

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  Response from the owner

  We appreciate your nice comments, Mariel. Thank you!

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