Jovia Financial Credit Union Corporate Dr, Westbury, New York

Jovia Financial Credit Union Reviews

2.7 stars based on 65 reviews

Featured Comments:

• V

  Vitaliy Rozenshteyn

  5.0

  Friendly, professional, all the positive feelings

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  Response from the owner

  Hi Vitaliy, thank you so much for your review! We're so happy to have you as a member. 😁

• C

  Charles Held

  1.0

  I have been a member for 25 years and since NEFCU changed to Jovia the service has been awful. From something simple like changing the address on my business account to following up on an investigation, nothing is handled properly. I am closing my accounts.

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  Response from the owner

  Hi Charles, thank you for getting in touch with us. We strive to make sure all of our members are satisfied with our services. Our member care team left you a voicemail and email, for further assistance please reply directly to either of those so someone can assist you.

• A

  Albert Robles

  1.0

  Horrible bank been with them since they were NEFCU About 20 some odd years they have no customer service and when you finally get through all they do is apologize with no action to follow. My account has been compromised twice since they have been Jovia and am still waiting on my money that has been removed from my account. Any other bank would have solved this problem in a day or two, but I have been waiting for weeks for my money and have still had no response. Stay away from this one.

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  Response from the owner

  Hi Albert, we are so sorry to hear this and understand your frustration. We really appreciate you being a member for 20+ years and want to help make this right! Please email us your contact information at [email protected] so someone from our Member Care team can get in touch with you directly to help resolve this issue. We value your feedback because it helps us identify how we can improve our services. Thank you for your patience and we look forward to connecting with you!

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