Keating Auto Group N Navarro St, Victoria, Texas

Keating Auto Group Reviews

2.8 stars based on 8 reviews

Featured Comments:

• R

  Riccardo D'Anconia

  5.0

  The best and only place to buy or lease a car or truck l

• C

  Celeste Taylor-Velasco

  1.0

  Liars and thieves - DO NOT TRUST THEM cant get them on the phone GM NEVER CALLS BACK

• M

  M Days

  1.0

  I USED to love our local dealership when it was Automax Ford, but since the Keating Auto Group bought the Automax dealerships in Kileen, service has been HORRIBLE! I called Saturday morning at 9:00am to schedule an oil change for my Expedition and my husband's F150. I asked for someone to call ASAP with the price for my husband's truck because we needed it done ASAP and was looking at other places to get it done. THREE HOURS LATER, nobody called, so I called them back at 12:30pm. I let them know I was disappointed that nobody had called and said that my husband already got his oil change done because of how long it took just to get a PRICE. Today, Monday, at 3:30pm they finally called us back to schedule a time for BOTH of our vehicles to get an oil change. Rather presumptuous. So either the person who took the message was incompetent, or the person reading the message was incompetent. When I explained this situation to the person that called today, she said, "Well, we were closed yesterday." I'm like...so what? Why didn't someone call me on Saturday? Or even first thing today? She said, "Well we only have one person responding to messages." That's NO excuse. Sorry, but if you can't handle the heat, stay away from the fire! I didn't like her sassy attitude, I obviously think the service and competence of those on the phones is severely lacking, and I think the Keating Group has some BIG improvements they need to make! Oh, and...great job taking over Automax's reviews like they are your own! Those reviews belong to THEM, not to the Keating Group's takeover of our local dealership!

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