KeyBank E 7th St, Loveland, Colorado

KeyBank Reviews

2.8 stars based on 11 reviews

Featured Comments:

• A

  Alyssa Giuliano

  5.0

  I have had such a wonderful Key Bank experience both in Loveland and in Fort Collins. I personally have worked with Brendon as my banker and would highly recommend. Very knowledgeable, helpful, and respectful of my time.

• L

  Larry Fiffe

  1.0

  What a joke of a bank this is when it comes to online banking. For the past 5 days I've been unable to access my account? Their online "customer service" is located somewhere in the philippics and they kept telling me that PayPal was the reason that I could not use their platform, and wanted me to call them to "fix" their problem. I'll be closing that account in a few days. Do yourselves a favor, don't use this bank!

  ---

  Response from the owner

  Hello Larry, we apologize for the frustration this may have caused. We'd be happy to take a further look into your concerns. Feel free to email us at [email protected] with your full name, contact number and reference case #77009. Thank you. ^PR

• M

  Megan Shoults

  1.0

  I don’t normally leave reviews but unfortunately, this has been such a terrible experience for me. I opened an account with KeyBank a couple months ago. My social security was entered wrong so they denied my credit card at first. My address was misspelled on my checks. My apartment number was entered wrong so I did not receive all of my mail from them including never receiving my credit card after I was approved. I could not link my other bank account to KeyBank so anytime I moved money between my banks, I had to waste my checks. They were not responsive when I called about these issues so I decided to withdraw all of my money. It has been a pain to close the account as well. I don’t think my credit card account was ever set up properly since they gave me a checking and saving account for my credit card which doesn’t even make sense. After withdrawing my money, I was told to wait to close my accounts so my direct deposit could go to my other bank. I had less than a $2 overdraft charge for a monthly bill that I forgot to change and after 3 days, I owed them $95. Chase and other banks do not have overdraft fees for under $50. Overall, nothing has been done properly, and the customer service experience has been awful. I will not recommend this bank to anyone. I am going to open an account with Chase instead since I have heard great things about their customer service.

  ---

  Response from the owner

  Hi Megan, What you described certainly sounds like a frustrating experience and not one we like our clients to have. I apologize for any inconvenience this may have caused you and I will be forwarding this to our branch partners. Let us know if you have any other questions/concerns, we're here to help. ^LH

More reviews (8)