KeyBank Center Ridge Rd, Rocky River, Ohio

KeyBank Reviews

4.6 stars based on 5 reviews

Featured Comments:

• B

  Brett Wolf

  5.0

  As a client of KeyBank for nearly 2 decades I have had nothing but great experiences with Key! From IRA's, new credit card, to simple transactions they have done it all for me with the highest degree of professionalism and friendliness! I have recently started going to this branch for the past summer and I can't say enough good things about the quality of customer service at this branch! Mary Wilson, Lauren Knight and Michelle make such a great team and are truly awesome people!

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  Response from the owner

  Hello Brett, thank you so much for the 5-star rating and review! We appreciate the feedback! ^PR

• V

  Vanessa Lutz

  5.0

  The bank itself is great, the only issue I have ever had is how they outsource their customer service. It is outsourced to the Philippines, not only is it very hard to communicate with the people who take the calls, I do not feel comfortable giving out social security number to someone who makes below a dollar an hour. I am sure they are not fans of Americans, you can tell by how hostel they are on the phone with you. DO NOT CALL THE 800 NUMBER IT IS OUTSOURCED TO THE PHILIPPINES. Key Bank should consider employing locally. Americans need jobs as well!

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  Response from the owner

  Hello Vanessa, thank you for your feedback. Like all companies, KeyBank must constantly review its operations and consider ways to operate more effectively and efficiently. Improved operations are part of our ongoing obligation to our clients, shareholders and employees. The benefits of outsourcing include providing quality services and specialized expertise together with important cost savings. Please be assured that we select partners who are committed to providing the same level of excellent service that you have come to expect from KeyBank. Thank you and have a great day!^CH

• M

  Moe Slyman

  5.0

  I’m worried about the state of my bank.......I tried 5 different ATM’S today and they’ve all told me they have “insufficient funds” :)

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  Response from the owner

  Moe -You can review your available balance within your online banking. If you still require assistance, you can call us at 1-800-539-2968 or live chat with us at https://onlinea1.key.com/ucr/keychat?app=key&chatloc=about_key_:_customer_service&rt=cua&chatType=X&fn=&mi=&ln=&email=&fullname=&noCache=1578752375622. We'd be happy to help! ^CS

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