KeyBank N Tioga St, Ithaca, New York

KeyBank Reviews

3.8 stars based on 5 reviews

Featured Comments:

• H

  Heidi Gaensbauer

  5.0

  As a college student, I hadn't had to navigate opening a new bank account before. I was helped by Mr. McKenzie who was so friendly and helpful! He even stayed after close to help me get the account open! Wonderful service and a experience. Can't wait to he a KeyBank customer for years to come!

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  Response from the owner

  Good Morning Heidi, Thanks so much for taking the time to provide your feedback and a 5* rating, we really appreciate it. I'll be forwarding this to our branch partners. Hope you have a great day!! ^LH

• W

  Work Party CO

  1.0

  Charges customers for checks , then charges check recipient $7.50 for cashing the check

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  Response from the owner

  Hi There– We completely understand that check-cashing fees are frustrating. Even in cases where the check written out is by a KeyBank client, we have to charge a small fee to the recipient cashing the check if they do not have an existing relationship with KeyBank. If you do cash KeyBank checks consistently, we’d recommend opening an account with us and establishing a relationship. Take a look at our Smart Checking® account that we have available. https://bit.ly/2VSIFzz. If you have any additional questions, please email us at [email protected] and reference Case #75803 in your subject line. Thanks ^KC

• J

  Jacob Burrone

  1.0

  Just recently arrived at this branch and was denied notary services even though a Notary Public was present. It was expressed that it was because I was a non-customer. A Notary Public is supposed to serve the public by law. It is unlawful to deny U.S. citizens services due to discriminating against non-customers, as supported by Article I-A-4 of The Notary Public Code of Professional Responsibility. The document that was to be addressed was not considered or viewed even partially in the matter. Very disappointed as this event has delayed finance-related plans, especially since time was taken to place a phone call several hours earlier in the day to illustrate the appointment.

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  Response from the owner

  Good Afternoon, please email your full name, billing ZIP code and phone number to [email protected] and reference case# 71662 if you have questions. Our Escalation Team is happy to call you within 2 to 3 business days to review your concerns.^CH

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