KeyBank Center St, Auburn, Maine

KeyBank Reviews

2.8 stars based on 9 reviews

Featured Comments:

• J

  J T

  5.0

  Tasha was super helpful helping me with my fathers finances. Very personable and top notch customer service. Thank you from the bottom of my heart!

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  Response from the owner

  Hello, thank you for taking the time to provide us your feedback and 5-star rating. We are pleased to hear about your experience with Tasha at the Center St branch. We hope you have a great day! ^PR

• L

  Linda Caron

  1.0

  My savings account was hacked the week before Thanksgiving. It was a Saturday evening when I noticed someone had been in my account. I called the number on the back of my debit card. The man I spoke with did not speak good English & was annoyed that I kept asking him to repeat himself. He also gave me incorrect information as to how the case would proceed but put a hold on my account & told me I could open a new account on Monday . That Monday I went to the local branch who advised me I could not open another account until the fraud Dept released my money which could take 10 days & I could not withdraw any money without the fraud Dept allowing it. The banker Tasha called the fraud Dept & we waited on hold for over an hour to get someone to release funds. Now here I am a week later waiting again at the bank over an hour for the fraud Dept to answer so I can get more funds as the investigation has not been completed yet & I have to pay bills so I need bank checks also. THIS IS ABSURD!!!!! I cannot believe The Key staff has to wait on hold so long & that have to wait up to 10 days for an investigation to be completed before I get my money & have been given so much misinformation . When this is done I’m taking my money OUT OF KEY & going to a bank with better ratings as Keys rating is 2.1

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  Response from the owner

  Hi Linda - We're sorry to hear about this. I assure you that our Disputes Department reviews each individual case as quickly as possible. Key will complete the investigation or provide provisional credit within 10 business days. We would be happy to escalate your concerns if you would like to send us an email at [email protected] with your full name, zip code, and phone number. A member of our escalations team will be in touch within 2-3 business days. ^SH

• E

  Emalee Johnson

  1.0

  I was completely upset with my experience this morning when contacting the bank. I was having an issue with my account being in the negative and the teller laughed at my issue. She legit LAUGHED THROUGH THE PHONE about something I did not understand. So unprofessional i will never contact this location again. Making your customers feel stupid, is low. Really low.

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  Response from the owner

  Hi Emalee - We're so sorry to hear about your experience at our branch. We'd be happy to forward your concerns and have this looked into by our branch experience team. If you'd like to provide any more details or your contact information for follow up, please send us an email at [email protected] and include case #65028 in the subject line. ^SH

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