KeyBank S Granite Ave, Granite Falls, Washington

KeyBank Reviews

2.8 stars based on 5 reviews

Featured Comments:

• J

  Jim Taylor

  1.0

  Had a $200 check from my employer, drawn from Key Bank. I am not an account holder, and was told I'd have to pay $7.50 to cash my check. While this may not be the fault of this specific branch, I remember a day (not too long ago) where you could cash a check for free, account holder or not, so long as the check was drawn from the bank you were at. I'll drive the extra distance to Walmart and pay the $3 fee before I submit to this highway robbery.

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  Response from the owner

  Hi Jim - We appreciate your feedback. KeyBank charges non-customers a fee to cash a check at our KeyBank branches. While we believe the fee is reasonable, and is an industry standard, I understand your frustration. None of us likes to pay fees, even when we understand why they exist. I would like to offer you an explanation: KeyBank is glad to render services to our customers – services they pay for through regular checking account service charges. We are just as glad to render these same services to those who are not yet our customers – we simply ask that they “pay as they go” for them. Checks cashed by those who are not our customers still require the same level of service, hence the fee. Please let us know if you have any other questions. Thank you. ^JF

• R

  Ryan

  1.0

  I have no negative comments about any specific branch. However customer service is a joke, and I've had my card locked 2x in 24hrs for making online purchases. No fraud, no sketchy websites... just annoying

• M

  Ms. Stanhope

  1.0

  The branch manager Dan Emmons at the Granite Falls KeyBank location not only was so horrific to my 70+ year old mother that she is physically frightened to go back there even with how nice everyone else is at that location.... He on multiple occasions didn’t even so much as cancel and reissue the debit card which was the source an extensive identity fraud case until I went in with her and even during that conversation he referred to my sister who is as burn victim as “that monster” & told me he wasn’t going to address any of the identity theft incidents older than 60 days and I ended up having to go through the KeyBank executive brand to sort out the identity theft and the worst part is the manager is still there and I am a stage four cancer patient and finally had to stop pursuing anything further because I have become too ill to continue to resolve it and my only recourse has been to drive 25 miles to a branch that has a great staff and people. It’s heart breaking because I have had an account at that branch office for over 25 years and my family even longer

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  Response from the owner

  Good Morning Ms. Stanhope, This certainly isn't the type of review we like to see and I'd like to obtain some additional information regarding the situation. Please send an email to [email protected] including your contact info so I can reach out to you. Please reference case #28202. ^LH

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