KeyBank Commercial St, Salem, Oregon

KeyBank Reviews

2.7 stars based on 9 reviews

Featured Comments:

• V

  Vincent Clary

  5.0

  I hear these people write about these bad experiences, but I have been there for over two years. It's been great. The are always friendly to me and know about me. If they can not do what I want they try to find something they can do to help!!

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  Response from the owner

  Hi Vincent, Thank you so much for taking the time to give us a 5* rating and review, we really appreciate it. Have a great weekend!!! ^LH

• R

  Rachael Spada

  1.0

  I dread banking here. Zero stars.

• T

  Tracy

  1.0

  I’ve been a KeyBank customer since 2009. I made an appointment with Ryan Swenson on October 30th to accept a car refinance offer that was emailed to me. I went in, signed papers and we started the process. On November 13th I met with Ryan Swenson again to sign one last document. He let me know that everything should be finalized by the 16th or 17th. I emailed Ryan on the 18th at 10 am to get an update. I received a call back on the 19th at 9 am. Ryan stated that there were notes from his finance team and he seemed to be reading them for the first time with me on the phone. He stated something along the lines of ‘tried to call OCCU but the hold time was too long, requesting customer call to get the payoff amount’. Ryan stated that normally isn’t their policy. I asked Ryan to give me the number of the finance team, so I could call them to let them know I wasn’t going to do their job. Ryan said he had time that morning and would take care of it for me. I got an updated email from Ryan at 10:28 saying he was able to reach OCCU and was successful. Completed in 1.5 hours! I went back in to the bank to sign final documents November 23rd. I met with Ryan Mosgrove, the Assistant Vice President Branch Manager. I was looking forward to speaking to him about my experience. When I got there the loan documents weren’t correct. The loan amount was more than I requested. I asked him to correct it and he stated that would delay things even more, he wanted to submit the incorrect loan amount and said they would just deposit the extra money into my account. He wasn’t concerned about the extra interest I would have to pay, along with a higher payment due to this mistake. I declined and said I want it corrected. I then made another trip back to the bank, once the documents were corrected. I tried to have a discussion with Ryan Mosgrove about how frustrating this situation has been and he looked at me with a blank stare... At no point did I feel like Ryan heard me or was listening, I felt completely disrespected! After banking here for so long, I will be closing my accounts with KeyBank. I don’t trust them, and don’t appreciate being treated like garbage!

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