KeyBank Factoria Blvd, Bellevue, Washington

KeyBank Reviews

2.3 stars based on 8 reviews

Featured Comments:

• C

  Charles Lin

  5.0

  The staff in this bank are super friendly. I have had pleasant experiences banking with them.

• B

  Brian White

  1.0

  Worst experience in my life with a big bank. I tried to apply a car loan from the Key Bank Factoria branch. I have very high credit score that I could get loan from any bank. This branch did the classic bait-and-switch strategy. They promised me an attractive loan rate at first, told me I was officially approved but kept delaying the process for about 14 days. On the day I needed to pick up the car, they suddenly raised to rate by another 1%. They also asked me to open up checking and savings accounts and deposit large amount of money and set up direct pay, but they never gave me the opening bonus ($400) that they promised. The banker and the store manager were very unprofessional. They had never heard of a preapproval letter when I requested it. I was very frustrated and I called a different bank for 5 minutes. Immediately after I hanged up the phone I received the approval letter with great rates and I used it to settle down the purchase at the dealership on that day. I called Key Bank customer service and reported the issue twice. I have not received any explanations or follow-ups. Apparently they did not care.

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  Response from the owner

  Hi Brian- Please email us your full name, ZIP code & phone number to [email protected] & reference case# 76210. We'd like to escalate your concerns and will have the appropriate area reach out to you within 2 to 3 business days. Thank you ^DR

• J

  Jenn dean

  1.0

  This bank is one of the low end Banks to bank at every time I come here there's always a problem something is always behind or they can't actually do anything for me definitely don't go here if you're in a hurry of any sort do not go here it's like the ice cream machine at McDonald's.

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  Response from the owner

  Hi Jenn - What makes you feel this way? Please email us more details at [email protected] with your full name, zip code, phone number, and include case #71470 in the subject line. We'd be happy to look into your concerns. ^SH

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