KeyBank Southpark Ctr, Strongsville, Ohio

KeyBank Reviews

2.8 stars based on 11 reviews

Featured Comments:

• J

  Julie Kachurchak

  5.0

  Jason the branch manager is very professional and deeply cares about his customers. I had a great experience working with this branch and would recommend this bank to anyone. Thanks again Jason!

  ---

  Response from the owner

  Hello Julie! Thanks for sharing your experience with Jason at our Strongsville branch. We'll be sure to forward your feedback! ^PG

• C

  Christina Cameron

  1.0

  We didn't like the processes this bank does for unauthorized payments. Had a company take money from me and bank gave it to them anyway after me fighting for it and over drafted my account. No 24hr grace period, got overdraft fee for being negative almost $1 not even seconds after it happened. Account got hacked and bank still let the transactions go through and won't pay me back. Terrible app updates. No quick balance button on the app gotta sign in every time just for balance check. Bank giving away our unauthorized money is why we leaving this bank.

  ---

  Response from the owner

  Hello, we are sorry to hear you plan on leaving us. We have dedicated team in place to investigate all claims of fraud brought to our attention. All claims are carefully being looked into. This process is not immediate, but can take up to 10 business days. Not long. As for overdraft fees: If the outcome of our investigation indicates that the charges were indeed unauthorized then any associated overdraft fees will be automatically refunded. We have of course overdraft protection options available for all other situations. Please see: https://www.key.com/personal/services/checking-savings/overdraft-protection-options.jsp Hope this helps. Please let us know if you have any other questions. Happy to help. Thank you.^CH

• E

  Elizabeth Luppi

  1.0

  My husband has had a credit card with KeyBank for 4 years. We have never been late with a payment. Our last payment was due 11/23 and we mailed it 11/16. For whatever reason, KeyBank didn’t cash the check until 11/26. We were subsequently charged on the next statement both an interest fee and late fee. My husband called customer service to get an explanation and while they could waive the late fee, the interest fee $40 still applied. As clients that spend frequently with no extended balances, we were upset the $40 interest fee wasn’t waived (I get it’s a small amount but we feel it was a lack of customer service on their part, especially if they wanted to grow our banking relationship). We closed the credit card account as we were given no explanation by the relationship manager on why a one time interest charge exception couldn’t be given to our account. Take your money and bank elsewhere.

More reviews (8)